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Muhammad Adnan Khan

I call my self a "Customer Experience Specialist".

Peshawar, Pakistan
Manager Operations at Ibex
Studied Computer Sciences at IBMS, KPK Agricultural University Peshawar, Pakistan
Joined October 8, 2022
For the last 13 years, have been working in office management, Sales, liaison, Customer services, and coordination between teams, colleagues, and stakeholders. I have been involved in developing quality office reports and ensured timely submission to management and updated MIS Applications. Have full proficiency in MS office and IT system. I have always been successful in achieving my management and sales targets as assigned.
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Dec 2021 – Present
Peshawar, Pakistan
Manager Operations
Currently, I have been looking after a team of more than 100 members. I have been dealing in customer services, office management, Asset management, IT, and people management. I have been looking after the overall day-to-day operations of the call center where approx around 25000 thousand of inbound calls are being answered. We as a team have been providing solutions and satisfying all the concerns of the customers. Not moving down from the 100% service level is my daily goal and I take it as as challenge.
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Jun 2021 – Dec 2021
Peshawar, Pakistan
Business Development Manager
managing a sales team in order to achieve the targets. • Reporting the performance and managing overall challenges faced in daily operations. • I am ensuring the smooth achievement of monthly and quarterly targets. In addition, have successfully achieved last quarter's targets. • Looking after the daily KPIs, adherence, reporting, and coordination with concerned departments. • Management of daily meetings with clients and enduring smooth documentation for better customer experience.
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Mobilink Jazz
Dec 2007 – Apr 2017
Customer Experience Executive
• Facilitating Customers face-to-face for their requests, complaints, and Queries. • Acquire hands-on experience with every new promotion, Device, Handset, and service. • Up selling different products available and achieving monthly and annual targets. • Achieving targets of prepaid to postpaid conversion, Postpaid New sales, and after-sale services and reporting it to the management. • Interacting with different departments via emails and sharing different analysis reports and results reports. • Training new hires in the Experience Center managing daily workload and making reports of Cash reconciliation and inventory. • Acknowledging and resolving customers’ issues regarding their cellular numbers and sharing the complaints with different departments such as Technical, IT, and follow-up teams. • Looking after the operations of Jazz Experience Center and helping the manager manage his workload in terms of reports, human resources, and assets available.
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IBMS, KPK Agricultural University Peshawar, Pakistan
Sep 2003 – May 2007
BCSC -4Years, Computer Sciences