Experienced ServiceNow Developer with over 6 years of expertise across ITSM, ITOM, and SecOps modules, delivering enterprise-grade solutions and platform optimizations. Certified in CSA, CAD, CIS-ITSM, and ITIL v4.
Experience
DELOITTE CONSULTING
Jul 2023 – Present
Miami Springs, Florida
SERVICENOW DEVEL0PER
• Implemented and supported Security Incident Response (SIR) and Vulnerability Response modules using built-in playbooks and risk scoring models.
• Integrated LDAP, SAML, and OAuth 2.0 for SSO, user provisioning, and secure authentication protocols.
• Worked closely with security teams to design automated remediation workflows tied to internal threat detection tools (e.g., Tenable, Qualys).
• Created role-based ACLs for enhanced security and sensitive data protection.
• Participated in technical implementation of Scoped Applications with embedded SecOps logic.
• Built basic dashboards for security incident tracking, patch compliance, and vulnerability trends.
• Implemented Event Management and configured Operational Intelligence to receive alerts from enterprise monitoring systems (e.g., SolarWinds, Dynatrace).
• Built correlation rules, alert rules, and event filters to reduce noise and enable intelligent alerting.
• Enhanced Service Portal using Bootstrap and explored Jelly scripting to improve legacy UI elements for a better user experience.
• Contributed to mid-server design and endpoint discovery integrations, refining CI population rules in the CMDB.
• Created interactive dashboards and Performance Analytics widgets to visualize ITOM metrics and event trends.
• Optimized large-scale data processing using GlideAggregate and asynchronous scripting patterns.
COGNIZANT
Jul 2020 – Jun 2023
Miami Springs, Florida
SERVICENOW DEVEL0PER
• Developed, configured, and supported scalable solutions across multiple ServiceNow modules, including ITSM, Service Catalog, Change Management, and Knowledge Management.
• Built and maintained custom Client Scripts, UI Policies, Script Includes, and Business Rules to streamline and automate business processes.
• Designed dynamic Flow Designer and Workflow Editor flows to orchestrate cross-departmental service automation.
• Integrated ServiceNow with external systems using REST APIs, handling authentication, data transformation, and error logging.
• Supported and enhanced CMDB and Discovery, ensuring data accuracy and proper CI relationships via scheduled jobs and reconciliation rules.
• Participated in ServiceNow platform upgrades, patching, and cloning activities, ensuring a smooth release cycle with proper testing and backup procedures.
• Used Update Sets and Git-based version control to manage deployments between development, test, and production environments.
• Troubleshot and resolved platform issues in Incident, Request, and Problem modules, ensuring system performance and end-user satisfaction.
• Collaborated with QA engineers and Scrum teams to execute unit testing, resolve bugs, and validate acceptance criteria.
• Gained experience with Service Portal customization using HTML, CSS, and AngularJS to improve the self-service user experience.
• Contributed to technical documentation including architecture overviews, KB articles, and internal team wikis.
• Maintained ServiceNow CSA and completed advanced coursework toward CIS-ITSM and Certified Application Developer (CAD) certifications.
• Applied ITIL v3 principles to support and improve incident resolution, change control, and problem management workflows.
• Participated in Agile sprints, daily stand-ups, retrospectives, and grooming sessions with cross-functional teams.
GlideFast
Jan 2019 – Jun 2020
SERVICENOW ADMIN
• Developed and enhanced custom applications on the ServiceNow platform using JavaScript, GlideRecord, and ServiceNow Studio.
• Built and maintained Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions to automate and optimize business workflows.
• Created and supported Service Catalog items, custom forms, and dynamic workflows using Flow Designer.
• Integrated ServiceNow with external systems using REST APIs and MID Servers, managing data exchange and automated actions.
• Designed and configured user-facing portals using Service Portal, leveraging HTML, CSS, and AngularJS.
• Contributed to the development of Scoped Applications, utilizing Application Files, Scripted APIs, and modular design practices.
• Participated in platform upgrades, delta reviews, and applied best practices for instance hygiene, naming conventions, and ACL configurations.
• Assisted in unit testing, bug resolution, and version control using Update Sets and Git-based tracking.
• Collaborated with internal product teams in Agile environments, attending daily standups, sprint reviews, and actively contributing to user story refinement.
• Strengthened platform performance by identifying and resolving slow-running queries, optimizing GlideRecord calls, and reducing server-side load.
• Expanded platform expertise into modules such as ITSM, Knowledge Management, and Service Request Management.
• Maintained CSA and CAD certifications and continuously learned through ServiceNow training, sandbox exploration, and real-world application development.