User's Cover Picture
User's avatar

Muhammad Faizaan

ServiceNow Developer

Message
Intro
Lahore, Pakistan
SERVICENOW DEVEL0PER at DELOITTE CONSULTING
Studied Computer at Shah Abdul Latif University
Joined May 14, 2025

Skills

Languages

English
-
Fluent
About
Experienced ServiceNow Developer with over 6 years of expertise across ITSM, ITOM, and SecOps modules, delivering enterprise-grade solutions and platform optimizations. Certified in CSA, CAD, CIS-ITSM, and ITIL v4.
Experience
User avatar
DELOITTE CONSULTING
Jul 2023 – Present
Miami Springs, Florida
SERVICENOW DEVEL0PER
• Implemented and supported Security Incident Response (SIR) and Vulnerability Response modules using built-in playbooks and risk scoring models. • Integrated LDAP, SAML, and OAuth 2.0 for SSO, user provisioning, and secure authentication protocols. • Worked closely with security teams to design automated remediation workflows tied to internal threat detection tools (e.g., Tenable, Qualys). • Created role-based ACLs for enhanced security and sensitive data protection. • Participated in technical implementation of Scoped Applications with embedded SecOps logic. • Built basic dashboards for security incident tracking, patch compliance, and vulnerability trends. • Implemented Event Management and configured Operational Intelligence to receive alerts from enterprise monitoring systems (e.g., SolarWinds, Dynatrace). • Built correlation rules, alert rules, and event filters to reduce noise and enable intelligent alerting. • Enhanced Service Portal using Bootstrap and explored Jelly scripting to improve legacy UI elements for a better user experience. • Contributed to mid-server design and endpoint discovery integrations, refining CI population rules in the CMDB. • Created interactive dashboards and Performance Analytics widgets to visualize ITOM metrics and event trends. • Optimized large-scale data processing using GlideAggregate and asynchronous scripting patterns.
User avatar
COGNIZANT
Jul 2020 – Jun 2023
Miami Springs, Florida
SERVICENOW DEVEL0PER
• Developed, configured, and supported scalable solutions across multiple ServiceNow modules, including ITSM, Service Catalog, Change Management, and Knowledge Management. • Built and maintained custom Client Scripts, UI Policies, Script Includes, and Business Rules to streamline and automate business processes. • Designed dynamic Flow Designer and Workflow Editor flows to orchestrate cross-departmental service automation. • Integrated ServiceNow with external systems using REST APIs, handling authentication, data transformation, and error logging. • Supported and enhanced CMDB and Discovery, ensuring data accuracy and proper CI relationships via scheduled jobs and reconciliation rules. • Participated in ServiceNow platform upgrades, patching, and cloning activities, ensuring a smooth release cycle with proper testing and backup procedures. • Used Update Sets and Git-based version control to manage deployments between development, test, and production environments. • Troubleshot and resolved platform issues in Incident, Request, and Problem modules, ensuring system performance and end-user satisfaction. • Collaborated with QA engineers and Scrum teams to execute unit testing, resolve bugs, and validate acceptance criteria. • Gained experience with Service Portal customization using HTML, CSS, and AngularJS to improve the self-service user experience. • Contributed to technical documentation including architecture overviews, KB articles, and internal team wikis. • Maintained ServiceNow CSA and completed advanced coursework toward CIS-ITSM and Certified Application Developer (CAD) certifications. • Applied ITIL v3 principles to support and improve incident resolution, change control, and problem management workflows. • Participated in Agile sprints, daily stand-ups, retrospectives, and grooming sessions with cross-functional teams.
User avatar
GlideFast
Jan 2019 – Jun 2020
SERVICENOW ADMIN
• Developed and enhanced custom applications on the ServiceNow platform using JavaScript, GlideRecord, and ServiceNow Studio. • Built and maintained Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions to automate and optimize business workflows. • Created and supported Service Catalog items, custom forms, and dynamic workflows using Flow Designer. • Integrated ServiceNow with external systems using REST APIs and MID Servers, managing data exchange and automated actions. • Designed and configured user-facing portals using Service Portal, leveraging HTML, CSS, and AngularJS. • Contributed to the development of Scoped Applications, utilizing Application Files, Scripted APIs, and modular design practices. • Participated in platform upgrades, delta reviews, and applied best practices for instance hygiene, naming conventions, and ACL configurations. • Assisted in unit testing, bug resolution, and version control using Update Sets and Git-based tracking. • Collaborated with internal product teams in Agile environments, attending daily standups, sprint reviews, and actively contributing to user story refinement. • Strengthened platform performance by identifying and resolving slow-running queries, optimizing GlideRecord calls, and reducing server-side load. • Expanded platform expertise into modules such as ITSM, Knowledge Management, and Service Request Management. • Maintained CSA and CAD certifications and continuously learned through ServiceNow training, sandbox exploration, and real-world application development.
Education
User avatar
Shah Abdul Latif University
Aug 2014 – Jul 2018
Bachelors in Computer Science, Computer