Muhammad Faizan, Senior Software Developer

About

ServiceNow Certified Developer with 6+ years of hands-on experience designing and delivering robust enterprise solutions across ITSM, ITOM, and SecOps. I specialize in end-to-end ServiceNow implementations, including Security Incident Response (SIR), Event Management, and custom app development. I have a strong command of JavaScript, GlideRecord, Flow Designer, and API integrations (REST/SOAP), with practical experience in OAuth/SAML authentication and MID Server configurations. Throughout my career at top consulting firms like Deloitte and Cognizant, I’ve optimized platform performance, enhanced user experience through Service Portal customization (HTML, CSS, AngularJS, Jelly), and contributed to large-scale CMDB enrichment and automation. I'm highly proficient in agile development, platform upgrades, cloning, and secure workflow automation. I hold certifications including CSA, CAD, CIS-ITSM, and CIS-EM, and have a strong foundation in ITIL v4 best practices. I’m now seeking new opportunities where I can contribute my deep ServiceNow expertise, build scalable solutions, and drive digital transformation for enterprise environments.

Experience

Deloitte

Jul 2023 – Present

Remote

Senior Servicenow Developer

• Implemented and supported Security Incident Response (SIR) and Vulnerability Response modules using built-in playbooks and risk scoring models. • Integrated LDAP, SAML, and OAuth 2.0 for SSO, user provisioning, secure authentication protocols. • Worked closely with security teams to design automated remediation workflows tied to internal threat detection tools (Tenable, Qualys). • Created role-based ACLs for enhanced security and sensitive data protection. • Participated in technical implementation of Scoped Applications with embedded SecOps logic. • Built basic dashboards for security incident tracking, patch compliance, and vulnerability trends. • Implemented Event Management and configured Operational Intelligence to receive alerts from enterprise monitoring systems (SolarWinds, Dynatrace). • Built correlation rules, alert rules, and event filters to reduce noise and enable intelligent alerting. • Enhanced Service Portal using Bootstrap and explored Jelly scripting to improve legacy UI elements for a better user experience. • Contributed to mid-server design endpoint discovery integrations, CI population rules in the CMDB. • Created dashboards Performance Analytics widgets to visualize ITOM metrics event trends. • Optimized large-scale data processing using Glide Aggregate and asynchronous scripting patterns.

Cognizant

Jul 2017 – Jun 2023

Remote

Servicenow Developer

• Developed, configured, and supported scalable solutions across multiple ServiceNow modules, including ITSM, Service Catalog, Change Management, and Knowledge Management. • Built and maintained custom Client Scripts, UI Policies, Script Includes, and Business Rules to streamline and automate business processes. • Designed Flow Designer Workflow Editor flows to orchestrate cross-departmental service automation. • Integrated with external systems using REST APIs, handling authentication, data transformation, . • Supported and enhanced CMDB and Discovery, ensuring data accuracy and proper CI relationships via scheduled jobs and reconciliation rules. • Participated in ServiceNow platform upgrades, patching, and cloning activities, ensuring a smooth release cycle with proper testing and backup procedures. • Used Update Sets and Git-based version control to manage deployments between development, test, and production environments. • Troubleshot and resolved platform issues in Incident, Request, and Problem modules, ensuring system performance and end-user satisfaction.

GlideFast

Jan 2019 – Jun 2020

Remote

Servicenow Developer

• Developed and enhanced custom applications on the ServiceNow platform using JavaScript, GlideRecord, and ServiceNow Studio. • Built and maintained Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions to automate and optimize business workflows. • Created supported Service Catalog items, custom forms, dynamic workflows using Flow Designer. • Integrated ServiceNow with external systems using REST APIs and MID Servers, managing data exchange and automated actions. • Designed configured user-facing portals using Service Portal, leveraging HTML, CSS, AngularJS. • Contributed to the development of Scoped Applications, utilizing Application Files, Scripted APIs, and modular design practices. • Participated in platform upgrades, delta reviews, and applied best practices for instance hygiene, naming conventions, and ACL configurations. • Assisted in unit testing, bug resolution, version control using Update Sets and Git-based tracking. • Collaborated with internal product teams in Agile environments, attending daily standups, sprint reviews, and actively contributing to user story refinement. • Strengthened platform performance by identifying and resolving slow-running queries, optimizing GlideRecord calls, and reducing server-side load. • Expanded platform expertise into modules such as ITSM, Knowledge Management, Service Request Management. • Maintained CSA and CAD certifications and continuously learned through ServiceNow training, sandbox exploration, and real-world application development.

ServiceNow

Jun 2017 – Dec 2018

Remote

ServiceNow NextGen Professional program

• Collaborated within Agile teams, attending daily stand-ups and managing tasks via Scrum boards. • Earned the ServiceNow Certified System Administrator (CSA) and completed coursework toward Certified Application Developer (CAD). • Progressed into a Junior Developer role, contributing to custom application development, creating UI Actions, and enhancing user workflows. • Delivered enhancements and automation solutions in sandbox/test environments, in collaboration with process owners and senior developers.

Education

Shah Abdul Latif University

Jul 2014 – Aug 2018

Bachelors, Computer Science

Muhammad Faizan

Senior Software Developer

Skills

Languages