Muhammad Hamza Khan, Network Support Specialist

About

I am an energetic, ambitious and competent professional with relatable certifications over 7 years of progressive experience in Network & IT Protocols, Communication Network and Firewalls. Comprehensive technology knowledge in designing, implementation, administration and support. In-depth knowledge of deploying networking protocols and troubleshooting. Extensive experience in Planning, Implementation, Configuring, Testing and Troubleshooting of networking system. Competent in handling escalating problems and managing big projects as well

Experience

Transworld Associates

Mar 2022 – Present

Karachi, Pakistan

Assistant Manager

As Technical Account Manager (Project Manager) at Technical Assistance Center. • Confidently improve customer satisfaction, manage the huge projects with technical experience. • Proactively intimating to Engineering management as well as well to customers along with the solution. • Manages the routine TAC tasks and team as we as the direct escalation calls from other customers as well. • To extend support to his Key customer during off hours along with the weekends as well. • Assist clients with a product's technical aspects • Inform and train clients in the product's proper use to enhance the customer • Identify solutions to reduce support costs • Giant clients and maintaining smooth operations by maintaining reports with upper management. • Troubleshooting and configurations on AWS, Paloalto, Juniper SRX, SSG, Fortinet, Mikrotik firewalls and configuring BGP over MPLS environment. • Hands on experience in cloud Enterprise products, i.e, Pool data, CMT, Business line etc • Troubleshooting and configuring DPLC, IPLC and IPT infrastructure over long haul and backhaul connectivity. • Troubleshooting TXN connectivity over different fiber and microwave plans

ICMA

Jan 2022 – Mar 2022

Karachi, Pakistan

IT Officer

• Troubleshooting and configurations on AWS, Paloalto, Juniper SRX, SSG, Fortinet firewalls and configuring BGP over MPLS environment. • Managing servers at nationwide ICMAP centers configuring Raid and other necessary software along with HO server maintenance and WAN connectivity over MPLS network. • Monitoring and configuring firewalls nationwide PA, Fortigate, Juniper.

Jazz PMCL

May 2018 – Jan 2022

Karachi, Pakistan

Network Support Engineer

Jazz, Pakistan Mobile Communication Limited [Network Engineer] May 2018–Jan 2022 • Troubleshooting and configurations on AWS, Paloalto, Juniper SRX, SSG, Fortinet firewalls and configuring BGP over MPLS environment. • Hands on experience in cloud Enterprise products, i.e, Pool data, CMT, Business line etc • Troubleshooting and configuring DPLC, IPLC and IPT infrastructure over long haul and backhaul connectivity. • Troubleshooting TXN connectivity over different fiber and microwave plans. • Research and development on different Metro-fiber, PMP, P2P, microwave, wi-max equipment’s etc. with their Vendors for maturing product as per project requirement and implementation.

Cyber Internet services private limited

Apr 2017 – May 2018

Karachi, Pakistan

Network Support Engineer

• Maintenance, Troubleshooting & Installation of appropriate OS, Software as per requirement. • PPPoE/IPoE/SIP configuration and link configuration hands on experience on Huawei, Cisco, T&W, TP Link, D-link, Linksys, Net Gear router etc. • Designed IT infrastructure for LAN management, front end Management of Middleware and Terminus application portals and their integration with Asterisk and OTRS. • Research and development on different GPON equipment’s such as ONU`s etc. with their Vendors for maturing product as per project requirement and implementation. • Troubleshooting and monitoring of links through HUAWEI NMS and network monitoring tools for necessary up gradation of firmware or equipment

Education

Sir Syed University of Engineering & Technology

Jan 2012 – Jan 2016

Electronic Engineering, Electronics/Computer Networks/Power

Muhammad Hamza Khan

Network Support Specialist

Skills