Muhammad Mustafa Khateeb, Technical Support Analyst

Safe Secure Systems

Jun 2017 – Present

Karachi

Assistant Manager IT

• Analyzed existing workflows of systems to identify and implement operational improvements. • Identify project requirements, define specifications, determine scope and document results. • Assisted the Information Technology Manager with network design and implementation. • Responsible for procurement and installation of computers and desktop printers. • Created new user accounts and maintained permissions and rights on network shares. • Ensured daily backups on network servers were completed successfully, troubleshooting and correcting if necessary. • Provided end-user support with applications and general computer issues. • Assisted with connectivity and support to remote offices. • Resolved problems identified in the integration and test phase. Work with identified business users to define data requirements. • Created custom business proposals specific to each client's requirements • Manually ran test cases and reported bugs on the bug tracking system. • Responsible for doing final Quality Assurance

Muhammad Mustafa Khateeb

Technical Support Analyst

Skills

Languages