Muhammad Owais Latif, Transportation Engineer/Virtual Assistant

About

Highly qualified and experienced professional with more than 3 years of experience in Multinational Corporate companies predominantly in metro Project and Operations Management. Holder of dual competency in Station Operations as a Station Master and in Train Operations as a key instructor. Specialist in delivering training to operations employees for attending trains and handling emergencies during train operations. I possess comprehensive knowledge of metro operations (both Train & Bus) and am enthusiastic about working in operations, striving for perfection, Continuing learning & being innovative and strategically focused. Looking forward to remote work for the betterment of my future and to enhance my professional skills.

Experience

Amazon-Amazon

Dec 2021 – Present

United state

Virtual Assistant

Responsible to conduct product research and evaluate the latest trend in the business domain. Negotiate with local suppliers and get the required products at wholesale prices. Being a virtual assistant, I have been entrusted to provide customer support to online buyers, brief them about product insights and manage returns if found any. Clients delegate the responsibility of listing optimization and setting up ad campaigns to drive maximum sales on active product listings. Responsible for order processing and replenishing the inventory on time and maintaining an IPI score above 700.

Orange Line Metro transit System

Jun 2020 – Present

Lahore

OCC Information Dispatcher

Ensure smooth operation by receiving, prioritizing, and transmitting fault information to the concerned departments on calls and emails. Ensure the authenticity and centralization of information from the various departments of the company and able to publish them within tight deadlines. Gather, Process, and Enable the flow of maintenance activity plan required by the maintenance department for fault rectification. Responsible to guide Internal and external interlocutors about their procedures by ensuring the safety of onsite personnel and equipment. Arrange monthly management meetings and keep a record of the meeting agenda. Monitor the daily passenger flow and ensure that necessary train timetables are prepared accordingly. Prepare daily operation reports and keep a record of every passenger-related incident and equipment fault. Record the reason for unfinished contracts and maintenance activities and update the management on a weekly basis.

Albayrak Tourism

Oct 2018 – Aug 2019

Islamabad

Transport Engineer

Responsible for the safe transportation of passengers according to the KPI assigned by the client Punjab Metro bus Authority (PMA). Being a transport engineer, I was responsible to report technical issues of buses, tracking the record of unfinished maintenance activities, and communicating with respective parties on the call. Lead a team of 50 individuals and complete the daily operation tasks with accuracy. Receive passenger complaints on call/email and forward them to the concerned authorities as soon as possible. Organize training and mock drills for the better learning of subordinate staff.

Education

Southeast University Nanjing

Sep 2019 – Mar 2022

Maters in Engineering, Communication an Transportation Engineering

University of Engineering and Technology (UET) Lahore

Sep 2014 – Nov 2018

Bachelor of Engineering, Transportation Engineering

Muhammad Owais Latif

Transportation Engineer/Virtual Assistant

Skills

Languages