Muhammad Zain Shabbir, Customer/ Tech Support Engineer L2

About

I have worked on Artificial intelligence and augmented reality projects in University, I have also worked with a Multinational Company as their Technical support Executive for a Year, Currently I work with Mindbridge on Customer Support Executive L2 and daily work includes Jira ticketing, Chat support and many more.

Experience

Mindbridge.Pvt.Ltd

Mar 2022 – Mar 2023

Lahore

Chat Support Executive L2

I have worked as a live representative and offer customers the chance to receive responses right away, all the while maintaining human connection and empathy. Making sure the client is satisfied with my solution to their complaint is my responsibility. The tasks I completed in real time are listed below and include: • Excellent written communication abilities • Engaging Proactively • Multitasking Effectively • Quickly Identifying Pain Points • Understand Trigger Statements • Using Personality • Setting Expectations • Providing Concise Information • Solving Problems

Ibex Global

Mar 2021 – Feb 2022

Lahore

Tech Support Engineer

Providing support and monitoring of IT services (Visual Source Safe). • Resolving daily routine issues of clients and management in provided TAT time. • Directly reporting to project manager and Head of IT regarding daily huddles and issues faced by internal and external customers. • Following up with team regarding new projects and innovations, ideas, and applying whenever it’s necessary after a final check from QA. • Perform routine Automated backups and archival of files to assist with disaster recovery. • Installation and Configuration of mobile application and computer software. • Providing training to new staff. • Ensuring organizational goals and team goals are aligned and working under tremendous pressure. • Work as mobile app project implementer countrywide where we used to manage mobile wallets. • The application helps to manage entries of the suppliers and their data are consolidated by this mobile application.

Education

Lahore Garrision University

Sep 2015 – Feb 2021

BSCS, Computer Sciences

Muhammad Zain Shabbir

Customer/ Tech Support Engineer L2

Skills

Languages