Mukul Dhiman

Hi, I am experienced in customer support. I love this profession and I am confident for this job role.

Message

Intro

Chandigarh, India

Studied Electrical engineering at Government polytechnic Hamirpur

Studied Science at Ransons Public school

Consumer Services

Joined March 14, 2023

Skills

Languages

English

Fluent

Hindi

Native or Bilingual

Punjabi

Fluent

About

Thank you for taking the time to consider my application for this position. I am excited to apply my experience in customer service to this role, and I believe my past work experience demonstrates my ability to meet your needs. I have worked as a Customer Service Representative at Alorica for nine months (September 2021 - May 2022). In this role, I was responsible for ensuring that all customers were satisfied with their purchase and provided with the best possible customer service experience. After Alorica, I worked under a contract for Aarcalev technology solutions private limited from (October 2022- March 2023). I worked as a call centre representative for an American food brand. My responsibilities included: • Maintaining a positive attitude when dealing with upset customers • Providing excellent service by listening carefully and responding appropriately • Managing incoming calls from customers regarding their orders. • Multitasking communication via phone, email and chat. I believe that these skills will be an asset in this position as well. I am confident that I would be able to perform these tasks with excellence and provide you with the results you expect from your employees.

Experience

Aarcalev technology solutions private limited

Oct 2022 – Mar 2023

Remote

Call center representative

I worked under a contract for Aarcalev technology solutions private limited. I worked as a call centre representative for an American food brand. I used to handle customer’s complaints via email, incoming/outgoing calls and social media (Twitter, Tiktok, Facebook etc.) I was handling customers from USA, Canada and Mexico.

Alorica India private limited

Sep 2021 – Mar 2023

Mohali Punjab

DBOR

I have worked as a Customer Service Representative at Alorica for nine months. In this role, I was responsible for ensuring that all customers were satisfied with their purchase and provided with the best possible customer service experience. I have experience in handling American and Canadian customers via chat, email and phone calls.

Education

Government polytechnic Hamirpur

Aug 2015 – Dec 2019

Diploma , Electrical engineering

Ransons Public school

Apr 2013 – Mar 2014

High school, Science