I've been in this field since 7 to 8 years.
Firstly, I have excellent organizational skills, which allow me to effectively manage complex projects and operations. I can create and implement strategies, prioritize tasks, and delegate responsibilities to team members to ensure smooth operations.
Secondly, I possess strong communication skills, which allow me to effectively collaborate with team members, clients, and stakeholders. I am adept at handling difficult conversations and resolving conflicts in a diplomatic and professional manner.
Thirdly, I am highly adaptable and can quickly adjust to changing situations and priorities. I can remain calm under pressure, make quick decisions, and take appropriate action to address issues as they arise.
Fourthly, I have a keen eye for detail, which allows me to identify inefficiencies in processes and procedures and implement solutions to improve them. This can help streamline operations and increase productivity.
Lastly, I have a passion for continuous improvement, and I am always looking for ways to enhance the quality of service and performance of the team. I can analyze data and metrics to identify areas for improvement and implement changes to achieve desired results.
Overall, my strong organizational skills, effective communication, adaptability, attention to detail, and continuous improvement mindset make me an effective administrator and operations manager
Experience
Ufone PTML
Dec 2020 – Nov 2023
Islamabad, Pakistan
Operation coordinator
Main highlights of my Job description
Daily reporting
Franchises support
Maintaining merchandise
Deal with all operational retials and sales activities
Franchise lunch retailer configurations
Evaluate current operational strategies
BVS management and new development
Providing support to ARM AND RRM to achieve their KPI's
Creating new dashboard reports on demand
Retial and sales support
Achieving results in terms of organizational goals
MedAsk
Jun 2018 – Dec 2022
Islamabad, Pakistan
CSR remote based
Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10%.
Placed and canceled an average of 200+ orders weekly from customers, distributors, and agents.
Maintained a customer account information database (incl. canceling and updating customer accounts.)
Prepared monthly reports on customer satisfaction (scores 90–98% consistently).
Western Global
Dec 2017 – Nov 2019
Islamabad, Pakistan
Cost analyst
Main highlights of JD,s
Controlling the cost and data management on daily basis
Data Entry
Daily reporting
Data management
Cost control
Warehouse management
Inventory control
Haseeb Groups
Mar 2014 – Oct 2019
Islamabad, Pakistan
Administrator & Operation Manager
Main highlights of JD
Performed multi tasks as Admin in charge , Operation controller, management
Evaluate current operational strategies plan to maintain the cost in efficient way
Monitoring the KPI of sale staff
Creating, optimizing, and monitoring corporate policies
Managing the travel expenses ande
Related arrangements
Payroll support
Inventory management
Managing budgets and forecasts
Recruit, train and supervise staff
Azaan Communications
Feb 2009 – Jun 2013
Islamabad, Pakistan
Data entry Operator/ Hardware Tech
responsibilities includes:
Accurately inputting and verifying data in a timely manner, while maintaining a high level of attention to detail.
Sorting and organizing paperwork or electronic files, ensuring that all documents are stored in the correct location and can be easily accessed.
Entering data into relevant databases or computer systems, such as customer relationship management (CRM) software, inventory management systems, or financial tracking software.
Maintaining the integrity and security of data by ensuring that all information is entered correctly, and that data privacy policies are followed.
Reviewing data for errors or inconsistencies and reporting any issues to management.
Collaborating with other team members, such as data analysts or administrators, to ensure that data is being entered accurately and efficiently.
Managing and prioritizing workloads to ensure that data is entered and processed in a timely manner.
Maintaining accurate records and documentation of all data entry activities.