Personable and well-spoken student pursuing a professional
accounting degree with exceptional communication, problem solving,
leadership and team building efforts. Active listener and instantaneous
solution provider. Hard working and detail oriented character with
multi-tasking & pressure handing abilities.
Experience
Ibex Global
Oct 2022 – Present
Lahore, Pakistan
Team Lead / Supervisor
• Prepare reports on various operations to
evaluate performance as per business requirements.
• Actively managing the production floor, ensuring performance boost
in real-time & 100% compliance as per the client’s requirements.
• Retaining and motivating team members to ensure a healthy work
environment and a high retention rate.
• Managing, Motivating & coaching a team of frontline voice agents
with the aim to improve their customer satisfaction score and average
handling time, with exceptional soft skills & In-lining them with the
targets proved by the client.
• Analyze and identify all performance related issues and ensure
appropriate steps to meet the required results.
Customer Support Executive – Walmart – V
Ibex Global
Nov 2021 – Oct 2022
Lahore, Pakistan
Customer Service Representative
• Respond to customers professionally, Provide satisfactory solutions to
a diverse range of customer queries through verbal communications
and a positive attitude;
• Keep records of customer interactions, transactions, recording details
of inquiries, complaints, and comments;
• Refer unresolved customer grievances or special requests to
designated departments for further investigation ideally, aim for First
Contact Resolution (FCR)
