Mustapha sani, Customer service representative

About

Dedicated and results-oriented Customer Service Representative with six years of extensive experience in providing exceptional customer support and satisfaction. Proven track record of resolving issues promptly and fostering positive relationships with clients. Seeking a challenging position to leverage my skills and contribute to a dynamic customer centric team.

Experience

DSTV

Jan 2022 – Feb 2024

Central Durban

Customer service and chat support |

Make outbound and receive inbound calls from the prequalification team -Deliver quality customer experience to sign-up who need representation to receive their social security disability benefits for the SSA. -Evaluate disability claims which involve work and medical history assessment. -Collecting data from claimants and filling out their applications. -Set a minimum of 3 appointments per day for an intake/onboarding team.

Equete media

Jan 2020 – Feb 2022

Las vegas

Customer service representative

Respond to customer inquiries and concerns through various channels such as phone, email, and chat. Provide accurate and timely information regarding order status, shipment tracking, and delivery schedules. Receive and process customer orders, ensuring accuracy in product details, quantities, and shipping information. -Educate customers on logistics processes,shipping options, and company policies. Collaborate with the sales team to identify up-selling and cross-selling opportunities. Assist in promoting new products, promotions, and agricultural solutions to customers.

Citizens disability

Jan 2017 – Feb 2020

Waltham USA

Customer service representative

Responded to customer inquiries via phone, email, and chat, ensuring prompt and accurate information delivery. Processed customer orders, verified product details, and coordinated with the logistics team for timely fulfillment. Investigated and resolved delivery issues, including delays, damages, and missing items, resulting in a 15% reduction in customer complaints. Maintained detailed customer records, generated documentation (invoices, packing slips), and ensured accuracy in order processing.

Education

University of Katsina Nigeria

Jan 2013 – Feb 2017

Bachelor's of art, Information science

Mustapha sani

Customer service representative

Skills

Languages