I excel at providing exceptional service, developing lasting relationships with customers, and ensuring proper financial transactions as a results-driven professional with more than 6 solid years of experience in cashiering and customer service. My proficiency with software, record-keeping, and cash processing simplifies operations well. In my past positions, I communicated by phone and email with overseas clients to follow up on sales. I answered questions as soon as they came in via phone, email, and social media, giving thorough product details and completing profitable purchases. One of my talents is keeping well-organised customer data and conducting surveys to enhance goods and services. I'm excellent at giving precise directions for problem solving and diverting callers to the appropriate areas for more involved answers. Order management guarantees fast delivery. I'm excited to use my abilities to help a reputable business succeed.
I appreciate your consideration of my application and eagerly await the chance to share my commitment to providing superior customer service.
Experience
Western Union/HGS
Sep 2015 – Dec 2022
Jamaica
Customer Service Support
Ensured customer satisfaction by providing personalised solutions and creating a positive experience.
Maintained up to date knowledge to resolve issues on the first call
Maintained customer confidence and protected organisation operations by keeping information confidential.
