Mylene Soriano

Logistic Administrator | Customer Relations Officer | Virtual Assistant

Intro

Philippines

Digital Marketing - Part time at Good Molecules

Studied Business Administration major in Marketing at Pamantasan ng Lungsod ng Marikina

linkedin.com/in/mylenesoriano?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BbObriYmpRj23d%2F9zg3MBdw%3D

Joined January 25, 2022

Skills

About

A motivated professional that offers genuine and authentic service for the need satisfaction and well being of the organization. Experience in providing exemplary customer service with over 10years of broader experience in the Administrative and Office Management field and extensive experience in the coordination, planning, and support of daily operational and administrative functions.

Experience

Good Molecules

Aug 2021 – Present

USA

Digital Marketing - Part time

Research & Data gathering through Social Media Platforms, Websites, and other links available for Marketing Purposes while ensuring the accuracy.

Isuzu Commonwealth

Mar 2013 – Jan 2021

Commonwealth Metro Manila Philippines

Customer Relations Officer

-Provides Communication Channels with customers and ensuring customer satisfaction for all services rendered by the Dealer. (After Sales & Service follow-up calls ) -Handling Customer Complaints (Accurate data gathering, prompt coordination for updates & decisions) - (Calls & Dealer visit) -Prompt, accurate preparation of weekly and monthly reports of Sales and Service calls result. -Daily monitoring of phone / email inquiry complaints. -Provides back-up in Service Marketing appointment. -Conduct & Taking minutes of meeting. -Maintain and organize physical and digital files. -Organizing yearly events for Valued Clients. -Call & chat support for inquiries & complaints.

Education

Pamantasan ng Lungsod ng Marikina

Mar 2007 – Apr 2011

Bachelor , Business Administration major in Marketing

General

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