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Nadica Bogdanić

Quality controller

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Intro
Belgrade, Serbia
Quality Controller at Bunny Agency LLC
Marketing & Advertising
Joined May 5, 2026

Skills

Languages

Serbian
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Native or Bilingual
English
-
Fluent
About
I’m someone who enjoys bringing structure to chaos and making sure things run the way they should. With experience in operations, team coordination, and quality control, I’m used to managing moving parts, tracking performance, and keeping workflows efficient behind the scenes. I work best in fast-paced environments where organization, clear communication, and consistency matter. I naturally look for ways to improve processes and support teams so everything runs smoother and smarter.
Experience
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Bunny Agency LLC
Jan 2025 – Present
Remote
Quality Controller
- Monitor team performance and ensure quality standards are consistently met - Review chats/workflows and provide clear, actionable feedback - Identify errors, inconsistencies, and areas for improvement - Track KPIs and analyze performance trends - Maintain documentation, reports, and quality guidelines - Collaborate with team leads to improve processes and results - Support onboarding and training by sharing best practices - Ensure consistency in tone, communication, and brand standards - Handle multiple tasks and deadlines in fast-paced environments
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Silver Bell Group
Apr 2024 – Dec 2024
Remote
Market Research Specialist
- Built and maintained engaging conversations with fans using a GFE approach - Drove engagement and conversions through natural, personalized messaging - Identified fan behavior and adapted tone, pacing, and strategy accordingly - Created emotional connections to increase retention and spending - Upsold content PPV bundles and customs in a smooth non pushy way - Handled objections and kept conversations flowing without losing interest - Maintained consistent activity and fast response times - Followed brand tone while keeping chats authentic and engaging - Tracked performance and adjusted approach based on results
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Mplus Group
Sep 2023 – Mar 2024
Remote
Customer Support Representative
- Handled customer inquiries via email chat and phone in a timely and professional manner - Resolved customer issues efficiently while maintaining a positive experience Provided clear and accurate information about products services and policies - Managed high volumes of conversations while maintaining quality and consistency - Deescalated complaints and turned negative experiences into positive outcomes - Documented interactions and updated customer records accurately - Collaborated with team members to resolve complex issues - Followed company guidelines and maintained a consistent communication tone - Met performance targets including response time resolution rate and customer
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