Educational Qualification:
• B-Tech – Computer Science, J.N.T.U University, Hyderabad. (2006).
• Board of Intermediate, Hyderabad (2001).
• S.S.C Board, Andhra Pradesh (1999).
Personal Strengths:
• Good Logical reasoning, technical skills with effective oral and written communications
• Dedication & affection towards research, analysis related work.
Skills:
• Technical Skills: GSPN, SAP-CRM, Defective Management, Service Delivery, Operating Systems (Windows 10, Windows 11).
• Management Skills: Team Management, Operation Management, Customer Relationship Management, Training, Process Improvement, KPI Management, P&L Management.
• Software Proficiency: Microsoft Word, Excel, PowerPoint.
Experience
Relaince Resq
Nov 2017 – Dec 2024
Hyderabad, Andhra Pradesh
Customer Service Manager
Responsibilities:
• Managing day-to-day business operations, including accounting, hiring, training, HR.
• Hired, Managed and mentored a team of 25-35 employees.
• Managed continuous improvement initiatives to drive gains in quality and meet company Targets.
• Ensuring to achieve Company given KPI’s and TAT’s.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Ensures compliance with company policies and procedures.
• Handled team, customer and operations issues with knowledgeable strategies to keep business on-track against targets.
• Ensure to meet customer satisfaction by providing best service by our Team
