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Najeana Crandall

Social Worker

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Intro
Elgin, United States
Training and Emergency Management Specialist at Texas Health and Human Services Commission
Joined May 13, 2025

Skills

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English
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Fluent
About
I am a self-motivated social worker with experience in child and family welfare, substance abuse, mental health, services for older adults, and at-risk communities. Passionate about advocating for individuals regardless of race, gender, sexual orientation, or economic status. Strong dedication to the welfare and rights of vulnerable populations.
Experience
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Texas Health and Human Services Commission
Sep 2022 – Present
Austin, TX
Training and Emergency Management Specialist
●Identify and prioritize training and emergency management needs for the 2-1-1 Texas Information and Referral Network (TIRN). ● Assist state agencies with public resources and provide situation reports during events like the Texas Drought Emergency and Hurricane Beryl. ● Collaborate with the TIRN team to develop innovative solutions for customers and staff. ● Coordinate disaster planning and response efforts, including preparedness drills to ensure contract compliance. ● Design training materials for webinars, web-based modules, and instructor-led courses. ● Review legislative bills and provide detailed feedback on potential impact. ● Research and compare operating procedures for 2-1-1 agencies nationwide.
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Texas Health and Human Services Commission
Jun 2022 – Sep 2022
Austin, TX
Program Specialist IV (2-1-1 TIRN)
● Provided technical assistance to 25 contract agencies managing 2-1-1 calls. ● Developed Quality Assurance guidelines and policies to ensure contractor compliance. ● Conducted quarterly Quality Assurance reviews for contractors. ● Managed a relocation project for a contract agency, coordinating IT timelines and documentation. ● Monitored hotline performance to ensure compliance with contract standards. ● Updated internal operating procedures to ensure accuracy for HHSC and contractors. ● Promoted within three months for exceptional work ethic and project management skills.
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Texas Department of Family and Protective Services
Jun 2017 – Jun 2022
Austin, TX
Protective Services Intake Specialist IV
● Documented and assessed reports of abuse or neglect involving children and vulnerable adults. ● Maintained above-average call handling statistics for the call center. ● Assisted unit supervisors with policy interpretation, staff training, and report completion. ● Provided policy information and excellent customer service to the public.
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Richmond County District Attorney’s Office
Jan 2016 – May 2017
Rockingham, NC
Victim Service Coordinator
● Managed victim and witness files for misdemeanor and domestic violence cases. ● Coordinated support services and court appearances for victims and witnesses. ● Assisted victims with notifications and post-disposition support.
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Cornerstone Treatment Facility, Inc
Jul 2015 – Dec 2015
Wadesboro, NC
Residential Mentor
●Supported teenage girls and boys facing mental health and behavioral challenges. ● Assisted with homework, life skills development, postive coping skills, and ensured a safe environment.