Najeana Crandall, Social Worker

Texas Health and Human Services Commission

Sep 2022 – Present

Austin, TX

Training and Emergency Management Specialist

●Identify and prioritize training and emergency management needs for the 2-1-1 Texas Information and Referral Network (TIRN). ● Assist state agencies with public resources and provide situation reports during events like the Texas Drought Emergency and Hurricane Beryl. ● Collaborate with the TIRN team to develop innovative solutions for customers and staff. ● Coordinate disaster planning and response efforts, including preparedness drills to ensure contract compliance. ● Design training materials for webinars, web-based modules, and instructor-led courses. ● Review legislative bills and provide detailed feedback on potential impact. ● Research and compare operating procedures for 2-1-1 agencies nationwide.

Texas Health and Human Services Commission

Jun 2022 – Sep 2022

Austin, TX

Program Specialist IV (2-1-1 TIRN)

● Provided technical assistance to 25 contract agencies managing 2-1-1 calls. ● Developed Quality Assurance guidelines and policies to ensure contractor compliance. ● Conducted quarterly Quality Assurance reviews for contractors. ● Managed a relocation project for a contract agency, coordinating IT timelines and documentation. ● Monitored hotline performance to ensure compliance with contract standards. ● Updated internal operating procedures to ensure accuracy for HHSC and contractors. ● Promoted within three months for exceptional work ethic and project management skills.

Texas Department of Family and Protective Services

Jun 2017 – Jun 2022

Austin, TX

Protective Services Intake Specialist IV

● Documented and assessed reports of abuse or neglect involving children and vulnerable adults. ● Maintained above-average call handling statistics for the call center. ● Assisted unit supervisors with policy interpretation, staff training, and report completion. ● Provided policy information and excellent customer service to the public.

Richmond County District Attorney’s Office

Jan 2016 – May 2017

Rockingham, NC

Victim Service Coordinator

● Managed victim and witness files for misdemeanor and domestic violence cases. ● Coordinated support services and court appearances for victims and witnesses. ● Assisted victims with notifications and post-disposition support.

Cornerstone Treatment Facility, Inc

Jul 2015 – Dec 2015

Wadesboro, NC

Residential Mentor

●Supported teenage girls and boys facing mental health and behavioral challenges. ● Assisted with homework, life skills development, postive coping skills, and ensured a safe environment.

Najeana Crandall

Social Worker

Skills

Languages