I am a self-motivated social worker with experience in child and family welfare, substance abuse,
mental health, services for older adults, and at-risk communities. Passionate about advocating
for individuals regardless of race, gender, sexual orientation, or economic status. Strong
dedication to the welfare and rights of vulnerable populations.
Experience
Texas Health and Human Services Commission
Sep 2022 – Present
Austin, TX
Training and Emergency Management Specialist
●Identify and prioritize training and emergency management needs for the 2-1-1 Texas
Information and Referral Network (TIRN).
● Assist state agencies with public resources and provide situation reports during events
like the Texas Drought Emergency and Hurricane Beryl.
● Collaborate with the TIRN team to develop innovative solutions for customers and staff.
● Coordinate disaster planning and response efforts, including preparedness drills to
ensure contract compliance.
● Design training materials for webinars, web-based modules, and instructor-led courses.
● Review legislative bills and provide detailed feedback on potential impact.
● Research and compare operating procedures for 2-1-1 agencies nationwide.
Texas Health and Human Services Commission
Jun 2022 – Sep 2022
Austin, TX
Program Specialist IV (2-1-1 TIRN)
● Provided technical assistance to 25 contract agencies managing 2-1-1 calls.
● Developed Quality Assurance guidelines and policies to ensure contractor compliance.
● Conducted quarterly Quality Assurance reviews for contractors.
● Managed a relocation project for a contract agency, coordinating IT timelines and
documentation.
● Monitored hotline performance to ensure compliance with contract standards.
● Updated internal operating procedures to ensure accuracy for HHSC and contractors.
● Promoted within three months for exceptional work ethic and project management skills.
Texas Department of Family and Protective Services
Jun 2017 – Jun 2022
Austin, TX
Protective Services Intake Specialist IV
● Documented and assessed reports of abuse or neglect involving children and vulnerable
adults.
● Maintained above-average call handling statistics for the call center.
● Assisted unit supervisors with policy interpretation, staff training, and report completion.
● Provided policy information and excellent customer service to the public.
Richmond County District Attorney’s Office
Jan 2016 – May 2017
Rockingham, NC
Victim Service Coordinator
● Managed victim and witness files for misdemeanor and domestic violence cases.
● Coordinated support services and court appearances for victims and witnesses.
● Assisted victims with notifications and post-disposition support.
Cornerstone Treatment Facility, Inc
Jul 2015 – Dec 2015
Wadesboro, NC
Residential Mentor
●Supported teenage girls and boys facing mental health and behavioral challenges.
● Assisted with homework, life skills development, postive coping skills, and ensured a safe environment.