I’m a dedicated customer care professional with over five years of experience supporting clients across voice, email, chat, and social media platforms. I’m passionate about delivering excellent service, solving problems efficiently, and creating positive customer experiences. I’m especially interested in remote customer service roles where I can use my communication skills, empathy, and attention to detail to support customers globally.
My strengths include strong interpersonal communication, patience, multitasking, and the ability to stay calm under pressure. I’m also tech-savvy, quick to learn new systems, and committed to continuous improvement. I thrive in collaborative virtual environments and value teamwork, accountability, and professionalism.
Experience
Shipt - Customer Center International
Dec 2023 – Feb 2025
Nairobi
Call Agent Representative
• Assisting customers with inquiries, resolving issues, and offering information about products and services.
• Managing order placements, tracking deliveries, and addressing concerns related to order fulfillment.
• Resolving customer complaints and issues to ensure satisfaction and maintain service quality.
• Maintaining high standards of customer service and support to enhance the overall customer experience.
• Responding to emails and chats in regards to any issues in the app.
Hudson’s Bay
Mar 2022 – Dec 2023
Nairobi
Social Media Representative
• Country lead in Implementing ICT Strategy and Policy in Kenya.
• Assisting customers with technical issues or inquiries related to products or services.
• Handling and resolving complex customer issues that have been escalated from frontline agents.
• Working to retain existing customers by addressing concerns and offering solutions to enhance their experience.
• Providing technical assistance and troubleshooting to customers experiencing issues with products or services.
• Live chat with customer towards issue resolution.
• Escalations via Email.
• Sprout and Conver-social systems expertise.
• Google Business reviews analysis.
