Nanette Caswell

Customer Service Representative

Message

Intro

Buffalo, United States

Studied at Niagara Wheatfield High School

Telecommunications

Joined September 3, 2024

Skills

Languages

English

Fluent

About

I've worked in banking and insurance, and have 10+ years experience in customer service and sales. It makes me happy to help others while keeping a good work/life balance.

Experience

GEICO

Apr 2018 – Jun 2024

Getzville, NY

Customer Service Representative

I was a licensed auto insurance agent and worked in the Service department. I enjoyed helping customers better understand their policies, helping them with payment options, and putting a smile on their face. From March of 2020 I began working remotely up until the present. I thrived working on my own and was able to get a promotion within my first 2 months working from home!

Keybank

Nov 2017 – Feb 2018

Elkhart, IN

Bank Teller

I worked as a bank teller handling cash and selling other available bank products. Interacting face to face with customers to help them.

Fiserv

Aug 2015 – Jun 2017

Williamsville, NY

Service Consultant

I worked for our client Nationwide Bank servicing and refinancing auto loans. Inbound and outbound calling, data entry, and collecting payments were a few of the biggest job requirements. I was also cross trained in our titling and collections departments.

KeyBank

Mar 2014 – Jun 2014

Buffalo, NY

Banking Specialist

Inbound and Outbound Calls, data entry, and selling new accounts. Helping customers over the phone while filling out applications for credit cards, home equity lines of credit, and other available accounts or services.

Education

Niagara Wheatfield High School

Sep 2003 – Jun 2007

High School Diploma