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Natalia Megger

Customer service support

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Intro
Wroclaw, Poland
OFFICE WORKER AND INTERNATIONAL CUSTOMER SERVICE ASSISTANT at ATELIER AGNIESZKA SWIATLY
Studied Psychidietetyka at SWPS SOPOT
Studied PHYSICAL EDUCATION at AWFIS GDANSK
Retail
Joined November 7, 2023

Skills

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English
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About
Effective work organization Strong communication skills Active listening skills Proficient time management Reliability Ability to work under time pressure Natalia Megger Proficient in Microsoft Office Conflict resolution skills Quick adaptability to new environments
Experience
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ATELIER AGNIESZKA SWIATLY
May 2022 – Present
WROCLAW
OFFICE WORKER AND INTERNATIONAL CUSTOMER SERVICE ASSISTANT
In my current role, I am responsible for serving international clients, which also involves retail sales skills, contributing to the company's revenue by approximately 10%. I always approach each client individually and strive to resolve issues in the most mutually beneficial way, resulting in our store's high rating of 4.7 in Google ratings. Part of my duties includes collaborating with the production team, providing them with detailed information about orders and their execution time. Thanks to excellent communication, our individual order fulfillment rate is 100%, the company has never failed to any client I am also in charge of ensuring the proper handling of office documentation, invoicing, etc
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FOCUS HOTELS S.A
Mar 2021 – May 2022
GDANSK
RECEPCIONIST
In my previous role, I was responsible for providing high-level guest service in the hotel, as evidenced by approximately 80% positive reviews regarding service in overall portal reviews. My duties included issuing sales invoices, managing hotel documentation, guest registration, daily settlement, operating the cash register and payment terminal, working with the Amadeus system, and various extranets such as Booking, Travelist, eTravel, etc.
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FITYARD GYM
Jan 2021 – Oct 2021
GDANSK
RECEPCIONIST AND FITNESS CLASSES INSTRUCTOR
In my previous position, I was responsible for leading kettlebell fitness classes, which were highly popular (mainly full attendance). Additionally, I handled basic reception tasks including active sales of membership passes and food products, opening and closing day procedures, reporting, and maintaining cleanliness, among others.
Education
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SWPS SOPOT
Oct 2021 – Jun 2022
Studia podyplomowe , Psychidietetyka
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AWFIS GDANSK
Oct 2016 – Dec 2020
BACHELOR'S, PHYSICAL EDUCATION