Natalie Braaf

Customer Service Consultant

Message

Intro

Cape Town, South Africa

Technical support at Amazon.com

Studied Education at Cape peninsula University of technology

Studied Education matriculation with exemption at Bridgetown secondary school

Consumer Services

Joined September 19, 2022

Skills

About

Capetonian female seeking any remote customer support role , experience in e-commerce, technical support,billing, data capture/entry. Skilled to communicate on all platforms. 8+ years experience in customer support. Multiskilled

Experience

Amazon.com

Apr 2022 – Present

Remote Cape Town south africa

Technical support

Troubleshooting all Amazon devices. Firetv sticks,TV,cubes and tablets. Troubleshooting Amazon applications. Device replacements, general retail and technical support. Updating data. Logging tickets and escalating if need be.

Shoprite group of companies

Sep 2020 – Apr 2022

Cape town south africa

Customer support associate

Technical and e-commerce support. Tracking orders,troubleshooting applications. Refunds and replacements. Logging tickets and investigating lost discounts or promotional offers not taking effect at pos. Assisting customers and in store associates, managers.

Amazon.com

Mar 2017 – Apr 2019

Cape town south africa

Customer support associate

Tracking orders. E-commerce support. Replacements and refunds if need be and within policy. Escalating application issues and order related issues with 3rd party clients/sellers. Unskilled to account change team, assisting with account password resets and account fraud investigations.

Teleperformance sa

Jul 2015 – Aug 2017

Cape town south africa

Customer support associate

Cellular contracts billing team. Assisting with general devices questions and troubleshooting. Assisting with billing and payment plans set up and collections. Upgrades and sales of special offer devices.

Education

Cape peninsula University of technology

Jan 2008 – Dec 2009

B.ed education. , Education

Bridgetown secondary school

Jan 2003 – Dec 2007

Education, Education matriculation with exemption