I am a diligent professional with over seven (7) years’ experience and a proven knowledge of conflict resolution, contract compliance, collections and customer communications. I have an outstanding ability to cultivate relationships with customers, staff, suppliers and executive personnel. I strive to implement effective performance improvements and conquering challenges to drive business forward. Within this company I am aiming to leverage my skills to successfully fill the available role.
Experience
Fusion BPO Services
Mar 2022 – Present
Jamaica
Supervisor
Complete daily call audits
Payroll updates
Successfully complete coaching’s and documentations
Observe and evaluate workers appearance and performance to ensure quality service and compliance with specifications.
Collaborate with staff members to plan or develop programs of events and schedule activities.
Recruit staff members.
Take disciplinary actions to address performance problems.
Ensure KPI is met.
