Natascha Fillip, Project manager

About

Accomplished and ambitious Project Manager with great experience in Project and Account Management, Customer Satisfaction and Success, dedicated to providing best planning, organisation and monitoring of tasks and quality care solutions for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with multitasking ability and passion about creating organizational success. Having worked on multiple projects with different scale budgets and deliverables, I have gained valuable experience and have been recognized for delivering multifaceted projects on time and within time parameters. I have positive and strong leadership skills, managing a wide variety of team sizes. I am results driven, believing in leading a team from the front. I am able to work with people confidently at all levels, considering that fair, transparent communication stands up as the base.

Experience

Energean LLC

Oct 2022 – Mar 2023

Project Coordinator

● Daily collaborated with the Technical Project Manager and Site Manager to provide the best project management support ● Tracked and analyzed weekly project performance and schedule of planned operations ● Provided and maintained resource management system for the project team ● Developed and maintained commercial relationships with contractors ● Drafted and maintained contracts, project files other relevant project documentation, including technical drawings, various reports, contractor offers, etc ● Prepared weekly/monthly documentation for Client and Energean Top Management Reports ● Gathered weekly status updates from the team members and contractors ● Logged meeting notes into project system ● Other duties as assigned

Freelancer.com

Oct 2021 – Sep 2022

Remote

Project Coordinator

Juggled multiple projects and priorities simultaneously in a fast-paced environment ● Liaised with management and clients to identify and define project requirements, scopes and objectives tat aligned with organizational goals ● Coordinated internal and external resources, ensuring projects remain within scope, schedule and defined budgets ● Analyzed project progress and, when necessary, adapted scope, timelines and costs to achieve maximum benefits ● Assigned roles and tasks to dedicated team members, based on individual strengths and abilities ● Build the skill sets of individual team members and captured overall learnings for the project Achieved organizational goals while upholding standards and best practices ● Developed and maintained project performance databases that track the overall progress and the accomplishment of specific milestones ● Monitored and assigned resources appropriately to streamline project efficiency and maximize deliverable outputs ● Report project outcomes and/or risks to the appropriate management channels as needed - escalating issues as necessary based on project work plans ● Act as a point of communication between company teams and external resources

BlueNovius B.V

Mar 2021 – Jul 2021

Rotterdam, The Netherlands

Project manager

Managed client relationships – set clear expectations, provided regular updates and managed timelines Coordinated with internal teams, including third parties, to plan resource requirements, review progress, provide feedback on work, manage different opinions and ensure the best work is delivered to the client on time Liaised with clients to ensure the output met their marketing objectives Foresaw, managed and provided solutions for any delays, challenges or issues Lead daily reviews to understand progress and document status updates Provided insights and recommendations for continuous improvements to content, products and processes Provided recommendations and supported the development and implementation of reporting and budgeting processes Monitored results against KPI’s and ensured projects are on target Developed reports and analyzed data as needed Provided Sales team with insights and information as needed Stayed up to date about industry news

W Group

Feb 2020 – Feb 2021

Remote

Project manager

Project planning, scoping, requirements gathering and validation with clients Identified and worked with relevant clients and internal stakeholders to resource projects appropriately in terms of quality, cost and schedule Project overseeing and follow up to ensure its completion in a timely fashion and within budget Leading the teams to successful execution and delivery of client projects Interacting with other internal department for creating schedule and monitoring the execution of project phases Delivery of services in line with core KPIs for project management, which include but are not limited to: Customer satisfaction and growth On-time delivery Cost control and profitability Revenue throughput Reviewed reports for accuracy and integrity Reported in both written and verbal forms to customers and internal stakeholders regarding project scope, financials, progress and status formally and on ad-hoc basis, as required Ensured finance systems and other departments are kept to date and accurate Process documentation and knowledge management Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables Utilized industry best practices, techniques and standards throughout entire project execution

Enfield Window Repair LTD

Jan 2018 – Dec 2019

London, UK

Customer Account Executive

Successfully managed existing customer accounts and identified new opportunities to diversify customer portfolio Developed business relationships with new clients Account follow up procedure overseeing Collaborated with UK leading Estate Agents and Property Advisers (Dexters Group LTD, Cluttons LLP, Douglas and Gordon LTD, etc.) Completed conversion mailings by coordinating requirements and developing plans Provided information by collecting, analyzing and summarizing information and responding to requests Resolved complaints by investigating issues and providing up-to-date information on a timely manner Prepared quotations and estimates Generated sales leads Scheduled and planned daily assigned team work (site surveys, job execution, etc.) Allocated directly employed engineers with packages of work/jobs Collaborated with external and internal suppliers of materials Followed up invoicing and revenue procedures

H Consulting

Jul 2016 – Jan 2018

Remote

Account and Customer Relationship Manager

Operated as the point of contact for existing and new customers Developed and maintained long-term relationships with accounts Identified prospective customers in the local market Followed up with current accounts and referrals Researched the possible areas of development in projects in accordance with the established objectives Planned strategy to ensure efficient management of assets Defined and identified Customer campaign strategies - promotions, offers targeting “at-risk” and “high-value” customer segments based on attributes and metrics Defined and assisted with Customer Communication campaigns (e-Newsletter, ad-hoc communications, etc.) Demonstrated superior communications skills across departments, as cross-functional support Managed projects within client relationships, working to carry out client goals while meeting company targets Collaborated with sales team to reach prospective clients Acquiesced to customer preferences to complete sales Serviced multiple clients concurrently, often meeting deadlines Offered support to customer projects in terms of information, brochures, additional discounts and facilitation, etc. Trained the customers on new products, once available on timely basis Negotiated agreements and kept records of sales and data Quality control of all work that was submitted to clients Undertook periodically customer satisfaction surveys to provide best service

H Consulting

Sep 2011 – Jul 2016

Remote

Account Management Executive

Developed trusted and lasting relationships with clients by providing superior customer service Ensured the timely and successful delivery of the best solutions according to customer needs and objectives Overseen clients received the requested products and services in a timely fashion Communicated client needs and demands to employer company Reported insights to senior leadership and colleagues Managed customer accounts (credentials, troubleshooting issues, periodically verifications for reporting, etc.) Kept accurate records pertaining to inventory and account notes Maintained updated knowledge of company products and services Administration tasks that helped keeping campaigns, projects and account well-managed and organized Resolved complaints and prevented additional issues by improving processes

Berhord Teams

Feb 2009 – Feb 2011

Remote

Customer Success and Account Management Specialist

Owned overall relationship with assigned clients, which included managing on-boarding, implementation, training, ensuring retention and high levels of customer satisfaction Established a trusted and strategic advisor relationship to help drive continued value of company products and services Maintained and developed customer success strategies and best practices as well as customer success content Communicated effectively with both internal and external senior level management to understand customer needs, maximize retention and growth and communicate learnings Maintained existing customer data as directed Demonstrated sound judgment and initiative to satisfy and serve external and internal customers Actively participated in the company’s inbound marketing processes (blog content, social media, etc.). Coordinated with Account Managers in managing account activities and processes Analyzed and managed account renewal processes Analyzed and resolved client queries in accurate and timely manner

Societe Generale de Surveillance

Sep 2007 – Feb 2009

Romania

Executive Assistant

Provided administrative and clerical support, including facilitation of interdepartmental communication, managing schedules Handled, prioritized and problem-solved multiple tasks connected to several projects simultaneously Managed face-to-face, telephone and e-mail communication with the customers and actively maintained procedure knowledge to support customers Prepared financial statements, reports, credit letters and other documents Researched and conducted data to prepare documents for review and presentation by boards of directors, head of departments and executives Virtual assistant experience

Education

A.S. Academy of Learning

Jan 2003 – Jan 2007

Masters, Economy

Natascha Fillip

Project manager

Skills

Languages