I have experience working as a Client Team Leader and a Delivery Manager.
Experience
Influx
Feb 2019 – Present
Remote
Delivery Manager
· Manage a portfolio of clients and client team leaders to establish and consistently meet or exceed service delivery objectives in performance, output, and quality, as well as root cause analysis and resolution of problems.
· Agent selection, onboarding, rostering, coaching, and offboarding
Renters Warehouse
Jul 2021 – Jul 2024
Remote
General Manager
- Authorizing maintenance, repair, equipment, and supply expenditure.
- Overseeing maintenance workers, cleaning crews, contractors, and groundskeepers.
- Keeping owners and tenants informed on lease expiration dates.
- Resolving complaints from residents and tenants.
- Preparing financial statements and records.
- Assisting current and new owners and tenants with any questions or concerns.