I'm a Customer Success Representative with over 7 years experience. I have worked with large companies such as AT&T, US Cellular, Vistaprint and many others. Over the years I have gained extensive experience in calendar management, conflict resolution, customer retention, account management, digital marketing, onboarding, and training.
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Experience
WebTech
Jan 2020 – Present
Remote
Virtual Assistant
I am currently working as a virtual assistant where my duties include: calendar management, travel arrangements, outbound calling and appointment setting, onboarding, recruiting and data entry.
Vistaprint
Jan 2017 – Nov 2019
Jamaica
Customer Success Representative
My duties included: Product design, digital marketing, website design and maintenance, SEO optimization, account management, email and chat support, training new hires.
Sandals and Beaches Resort
Jan 2016 – Jan 2017
Jamaica
Reservation Specialist
My duties included: Selling and upselling rooms and select resort locations across the Caribbean, arranging special events, celebrations and excursions for guest, and managing calendars.