Nathalie Estipona, Business Development

About

Driven, Detailed - oriented, Systematic, People-Oriented, Flexible, Results - oriented, and has an Eye for Improvement

Experience

Zeald

Sep 2019 – Present

New Zealand

Operations Management Lead

Manages the day-to-day operations, staffing and workflow processes Serves as coordination point for inter-department communication and collaborations Demonstrates quick decision making process and objective prioritisation Leads the department to hit team's KPI and metrics Optimizes work procedures, work schedules, and expedited workflow Initiated and catalyst of team culture and system

Mills Brands

Apr 2018 – Aug 2019

Australia

Projects Specialist | QA Analyst | Change Manager

Spearhead over 10 projects for full Project Life Cycle on different areas (Customer Service, Training & Upskilling, Web Development, Process Re-engineering etc.) Identified and mitigated risks for major reorganisations and roll outs Project Knowledge: Reduced AHT by 40% and saved over $100,000 AUD monthly Reseller AR Process: Resolved and collected over $3Million AUD Revenue from Resellers Project Resolutions Calculator: Expedited resolution of customer escalation by 76% and minimized cost by $22,000 AUD

LTS Retail Specialist Inc.

Mar 2017 – Jun 2017

Philippines

Business Analyst

Improved Supply Chain & Procurement management Standardization of process and plant facility design Minimized monthly cost by around P56,000

Philippine Greenfarm

Jun 2015 – Oct 2015

Philippines

Business Analyst

Conducted Time and Motion Study and Manpower Scheduling Standardization of process and plant facility design Minimized monthly cost by around P23,000

Education

Ateneo de Davao University

Jun 2013 – Mar 2018

BS Industrial Engineering, Business, Accounting, Engineering

Nathalie Estipona

Business Development

Skills

Languages