Natumi Sase

Customer Service Representative | Aspiring Virtual Assistant

Message

Intro

San Mateo, Rizal, Philippines

Gambling & Casinos

Joined June 22, 2023

Skills

Languages

English

Advanced

Tagalog

Native or Bilingual

About

I've got nearly five years of experience in customer service in the BPO industry under my belt, and I truly believe that my diverse background sets me up for success in whatever new roles I take on. I am also excited about making the transition to becoming a Virtual Assistant from my corporate job because it gives me the chance to put my skills and knowledge to use in providing top-notch administrative support and making a positive impact on the organization's growth. I'm all about dedication, flexibility, and embracing new challenges, so I'm ready to hit the ground running. I can't wait to chat with you about how my qualifications match up with the requirements of your future clients. Hire me!

Experience

Aguirre Advertising

Feb 2023 – May 2023

Remote

Customer Service Representative

Social Media Team -Responding to customer inquiries, comments, and messages on Facebook and Instagram. -Providing product information, resolving issues, and addressing complaints. -Monitoring and moderating content, ensuring compliance with community guidelines. -Sharing updates and promoting products or services.

Betu.io

Oct 2022 – Mar 2023

Customer Support Specialist

-Assisting customers with inquiries, account management, and resolving issues thru chat and email via Zendesk -Providing information about sports betting options, odds, and promotions. -Handling customer complaints and ensuring customer satisfaction. -Managing accounts, and addressing payment-related concerns. -Educating players' bet results and winnings

Betu.io

Apr 2022 – Sep 2022

Chat moderator

-Monitoring and managing online communities on Discord and Telegram. -Enforcing community guidelines and ensuring a positive and safe environment. -Answering questions, providing support, and engaging with community members. -Moderating discussions, removing spam or inappropriate content. -Assisting with organizing events, contests, or promotions within the community.

William Hill

Feb 2019 – Dec 2020

Customer Service Representative

Gaming/Casino Department -Assisting customers with inquiries, account management, and gaming-related questions as a chat support. -Providing information on casino games, rules, and promotions. -Assisting with account registration, deposits, and withdrawals. -Handling customer complaints, resolving issues, and ensuring a positive experience. -Collaborating with other teams to address technical or payment-related matters.