I'm a Administrative/ Customer service professional with 4+ years' experience across healthcare, tech, and support roles. I genuinely enjoy helping others, creating a comfortable and positive environment whether it’s with clients, coworkers, or customers. Known for being approachable, empathetic, and calm under pressure, I thrive on solving problems and making sure people feel heard and valued.
I’m a quick learner who’s always open to new ideas, tools, and challenges. Whether it’s mastering new software, handling complex customer needs, or stepping into unfamiliar situations, I adapt fast and stay focused on delivering great results. I'm currently exploring remote or hybrid opportunities where I can grow my skills, contribute to a supportive team, and take steps toward building my own brand and business in the future.
Experience
PACE Cardiology
May 2023 – Present
Barrie, Ontario
Administrative Assistant
• Working collaboratively with management to facilitate departmental improvement projects using Cerebrum EMR.
• Keeping others in the immediate team informed about the status/progress of projects.
• Collect and track data, research information and sort and distribute mail as required.
• Prioritizes multiple doctors’ calendars with the ability to anticipate issues and ensure successful meeting coordination.
• Demonstrated due diligence and attention to detail by accurately preparing and completing tasks on time
• Balanced administrative responsibilities with direct patient interaction, delivering efficient service while managing records and scheduling.
• Effectively handled high-stress patient situations with professionalism and empathy.
Petro Canada
Dec 2021 – Sep 2024
Barrie, Ontario
Guest Service Associate
• Operate cash register and process money, cheques and credit/debit card payments.
• Worked collaboratively in a fast-paced, team-oriented environment to deliver consistent service and resolve customer issues.
Healthplix Technologies
Oct 2020 – Oct 2021
Bangalore, India
Manager- Business Development
• Cold calling with a daily set sales target towards generating sales pipeline.
• Quickly learned complex product offerings to effectively support clients and sales presentations.
• Trained new team members on CRM tools and product knowledge to ensure consistent customer experience.
• Communicated with clients through phone, email, and digital platforms, offering timely support and clear guidance.
• Prioritized the needs of customers and prospects, offering personalized solutions that align with the company's human-centric approach to problem-solving.
• Working independently as well as part of a team with flexibility for effectively coordinating processes and information across related teams.
Future Technology
Jul 2019 – Sep 2020
Delhi, India
Associate
• Contacting potential clients.
• Launched the product online on different platforms like Flipkart, Meesho, etc.
• Strategizing monthly sales online and offline and interacting with new and existing customers.