Nayeli Bernal, marketing, customer service & sales

About

PC use, knowledge of social networks, customer service, sales, administration, MS OFFICE, intermediate-advanced excel

Experience

PROVEEDORA DE MARCAS (FILA, TOMS, HERSHEL)

Nov 2019 – Present

MEXICO CITY

KAM JUNIOR

- Prepare and carry out the pre-sales with the client according to the sales objectives of the company and the assigned budget of the client - Request an appointment for merchandise delivery - Registration of new articles in the PALACIO DE HIERRO portal - Carry out the distribution by store to request purchase orders from the client - Request price tags in MASTER EDI - Make documentation for delivery to customers (master labels, referral, etc.) - Supervise that the delivery with the client is successful - Reports and analysis of SELL IN / SELL OUT sales (to take action regarding the movement of merchandise on the sales floor) - Implement dynamics, POP material and strategies in general on the sales floor for the proper movement of merchandise on the sales floor. sale

FOLI DE MEXICO

Feb 2013 – Feb 2019

MEXICO STATE

SHIPPING AND CUSTOMER SERVICE COORDINATOR

- Preparation of delivery agenda -appointment scheduling - National and local deliveries - Preparation of routes - upload loads to transport based on volume and delivery schedules - Delivery tracking, troubleshooting - evidence recovery - billing - negotiations with carrier lines - parcel handling - Preparation of delivery reports for sales and customers - Generation of purchase orders - process customer returns - evidence recovery - inventory review - Coordination with Sales, Warehouse and Production staff for the output of materials

VILLACERO

Aug 2012 – Feb 2013

MEXICO CITY

CUSTOMER SERVICE EXECUTIVE

- Customer service by phone - system call log - Make quotes to customers (check prices, stocks, follow up so they can place a purchase order) - Order follow-up (release, shipments, follow-up until delivery with the client, check if there were balances left in the order, satisfaction of the customer) - clarification of problems with orders - registration of clients (potential/national) - collection of documents for the credit area - Overdue portfolio follow-up (get in touch with clients to remind them that they have an overdue portfolio and how much their debt amounts to so that they can be update and can continue buying

LYNDEN MEXICO

Mar 2009 – Jun 2012

MEXICO CITY

CUSTOMER SERVICE EXECUTIVE

* control of parcels and consolidated cargo within the republic - monitoring of the correct performance of the service - Confirmation of cargo (that it arrives complete, on time, at the correct destination and in good condition) - Be in contact with service providers (check that the packages are delivered in a timely manner, check that they have the correct data for its delivery, solve problems of packages that have not been delivered on time, that were mistreated, that were at their destination correct) - Inventory and control of packages that are lagging behind or on the floor - maintenance visits to clients (FEDEX and DHL)

UNIFOODS

Feb 2008 – Dec 2008

MEXICO CITY

UNIFOODS

- Customer service nationwide (distributors) - Organization of the pre-logistics of the orders - Monitoring and Control of orders until delivery to the recipient (Customers) - Process management with the credit area - After-sales service and daily sales reports using dynamic tables. - Recognition for having won a contest called "Challenge with the bread of the dead" in support of the product sales force (UNILEVER margarines)

UNITECH

Nov 2006 – Dec 2007

MEXICO STATE

CAPTURIST AND ADMINISTRATIVE ASSISTANT

- Advice and attention to teaching staff and students of the institution - Administrative activities weekly reports of incidents within the institution - Inventory control and reporting (didactic material) and data capture. - Logistics, allocation and administration of classrooms in each school cycle

Education

UNITECH

Jan 2001 – Dec 2004

DEGREE, MERCADOTECNIA

Nayeli Bernal

marketing, customer service & sales

Skills

Languages