I am an independent, caring, and problem-solving professional with a strong background in customer service, administrative support, and customer onboarding. I have experience working in supervisory roles and are currently transitioning into a Customer Success career.
Work Interests
Customer Success & Support – I excel at assisting customers through live chat, email, and onboarding, ensuring they have a smooth and positive experience with software and services.
Business Process Analysis – I am interested in optimizing workflows and enhancing customer support operations.
Remote Work – I seek a flexible, location-independent roles that allow me to leverage my skills in customer service and software onboarding.
Key Strengths
Customer Service Expertise – I have extensive experience in live chat and email support, having used Front for managing customer interactions.
Onboarding & Training – With 6 years of experience onboarding customers to software (including SAP CRM), I am skilled at guiding users through setup, troubleshooting, and product adoption.
Problem-Solving & Communication – I excel at identifying customer pain points and providing clear, effective solutions. My empathetic approach helps build strong customer relationships.
Administrative & Organizational Skills – My experience as a Customer Service Supervisor at HIFI CORP and current Community Development Officer role demonstrate my ability to manage tasks efficiently and work independently.
Tech-Savvy & Process-Oriented –I have experience working with CRM systems, support platforms, and automation tools, making me well-suited for customer support and success roles.
Experience
Lobatse town council
Nov 2020 – Present
LobatseBWA
Community Development officer
● Delivered timely information to 100+ stakeholders via multiple channels, ensuring clarity.
● Addressed customer inquiries promptly, offering tailored solutions based on feedback.
● Operated a centralized service centre, supporting over 200 visitors with accurate, actionable info.
● Oversaw customer feedback administration, consolidating trends to improve service delivery.
● Leveraged customer insights to implement process changes, reducing resolution time by 30%.
