Nelson Attamah

About

Experienced I.T Specialist with vast IT experience. Skills include computer networking, analytical thinking and creative problem-solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration Web Development and Management using HTML, AJAX, JSON, JavaScript, PHP, WordPress, Bootstrap and other editing software

Experience

TSTV Africa (TELCOM SATELLITE TELEVISION)

May 2021 – Present

Abuja

Network Operations Center (NOC) Assistant Headend

• Work closely with field and NOC employees in determining the source of signal impairments and facilitates repair of problems as they are located. • Maintain, adjust and document video carrier levels, audio-video ratio, depth of modulation, audio deviation. • Utilize computer software and test equipment for a variety of measurements including satellite alignment, RF levels, signal to noise, carrier to noise, low-frequency disturbances, composite triple beat, composite and discrete second-order beat, depth of modulation, and audio deviation. • Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the network equipment and facilities. • Proficient in setup and operation of headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, transcoders, combining and splitting networks, laser transmitters, fiber optic receivers. • Familiar with setup and operation of cable modem termination systems, cable modems, and basic networking equipment. Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data network. • Responsible for ensuring the proper tower and site maintenance schedule is followed. • Maintain accurate and complete headend documentation. • Performs overnight scheduled and demand maintenance work in the headend and OTN sites as needed.

Trefoil Networks

Feb 2019 – May 2021

Abuja

Assistance Broadcast Engineer/Channel Automation Officer

• Configured hardware, devices and software, and physical connectivity for streaming. • Helped streamline repair processes and update procedures for technical support action consistency. • Provide technical support for Tv/Radio solutions for end-users. • Tested Troubleshooting methods, device innovative solutions, and documented resolutions for inclusion in the knowledge base for support team use. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • To Ensure smooth running of devices and channel automation using Vplay and Vmix. • PRTG network monitoring, troubleshooting, and resolving issues related to client network Customer service • Monitoring and scheduling of program for DTH channel using relevant software(VPlay, VMIX) • Testing and connection of broadcast equipment (encoder, decoder, play-out server, multiviewer output box) • Monitoring of client VoIP services and VoIP equipment (hardware and software) Maintenance of office equipment

Trefoil Networks

Feb 2019 – May 2021

Abuja

Assistant Satellite Officer

• Install and align satellite dishes. Includes fine-tuning of feed horns and replacement of low noise block converters. May include multi-feed assemblies. • Install, replace, and align various types of off-air antennas for VHF and UHF television and radio reception. • Provide support for live streaming channels on the satellite on OURTv Decoder>> this involves: 1. Liaising with company teleport vendors 2. Monitor channels (the stream and the Live channels) 3. Coordinate fresh installation for clients • Control direct satellite activities from the ground • Ensure Orbit Satellite is on the right path • Collecting data from orbit satellites • Create satellite command Systems. • Work with ground stations to monitor satellites • Tract and record Satellite trends • Conduct testing of communication equipment and system • Write a Status report • Design and model data-links, Digital radio battle management, and command and control system • Develop strategies to effectively leverage and integrate new technology into existing network infrastructure.

Mobi Tech Solution

Jul 2018 – Jan 2019

Edo state, Benin city

Customer support Officer

• Handle Customer complaints and Provide appropriate Solutions and Alternatives within the time limit • Manage large amounts of incoming calls and mails • Build Sustainable Relationship and Trust with Customers account through open and interactive Communication • Keep All records of Customers interactions, process customers, and file documents, Using CRM web application • Follow Communication guidelines and policies.

Education

Igbinedion university okada

Jan 2014 – Aug 2018

Bachelor's degree 2:1, Computer science

Skills

Languages