Currently a technical recruiter (over a year experience) looking for a career change in operations and/or IT related. Have vast experience in customer service (8+ years) as well as recruiting, basic tech support (3-4 years) and more.
Experience
Alpine Intel
Oct 2022 – Present
Charlotte, NC
Technical Recruiter
• Successfully recruited technicians nationwide to join the technical network of HVACi and StrikeCheck.
• Developed an in-depth understanding of licensing requirements for technicians based on their respective locations and professions.
• Utilized SalesForce, Google, and various resources to source candidates, conducted research on specific trade industries, and leveraged existing networks for potential referrals.
• Built and nurtured relationships with candidates, guiding them through the onboarding process.
Alpine Intel/HVAC Investigators
Apr 2021 – Oct 2022
Charlotte, NC
Claims Coordinator
• Coordinated assessments between insurance carriers and technicians, ensuring timely completion.
• Scheduled 20-26 assessments daily through outbound calls and email communications.
• Managed a high volume of inbound and outbound calls (50-100 inbound, 60-100 outbound) daily.
• Prioritized assigned claims, aiming for a three-day turnaround to enhance customer satisfaction.
United States Postal Service
Jun 2017 – Apr 2021
Staten Island, NY
City Carrier
• Efficiently handled mail routing, sequencing, and delivery along established routes, while adapting to changing weather circumstances.
• Safely delivered mail by foot and/or vehicle, collecting charges for postage-due and C.O.D. mail, and obtaining receipts for registered and insured mail.
• Maintained mail integrity, signed for mail at the post office, and ensured accurate accounting upon return.
• Efficiently delivered 2,000 pieces of mail and 80-100 packages a day, ensuring timely and accurate delivery, while adapting to changing weather circumstances.
Verizon Wireless
Jun 2013 – Apr 2017
Staten Island, NY
Solutions Specialist
• Assisted customers in selecting communication devices, provided billing and plan support, and resolved technical issues for smartphones and tablets.
• Managed store inventory, maintained store cleanliness, and ensured compliance with company policies.
• Supported store opening and closing procedures and actively contributed to team success.
• Consistently reached monthly goals of expanding telephone service by way of adding 26 new lines and facilitating 50 device upgrades.