Nelson Gutierrez, Technical Recruiter looking to transition into a role in operations.

About

Currently a technical recruiter (over a year experience) looking for a career change in operations and/or IT related. Have vast experience in customer service (8+ years) as well as recruiting, basic tech support (3-4 years) and more.

Experience

Alpine Intel

Oct 2022 – Present

Charlotte, NC

Technical Recruiter

• Successfully recruited technicians nationwide to join the technical network of HVACi and StrikeCheck. • Developed an in-depth understanding of licensing requirements for technicians based on their respective locations and professions. • Utilized SalesForce, Google, and various resources to source candidates, conducted research on specific trade industries, and leveraged existing networks for potential referrals. • Built and nurtured relationships with candidates, guiding them through the onboarding process.

Alpine Intel/HVAC Investigators

Apr 2021 – Oct 2022

Charlotte, NC

Claims Coordinator

• Coordinated assessments between insurance carriers and technicians, ensuring timely completion. • Scheduled 20-26 assessments daily through outbound calls and email communications. • Managed a high volume of inbound and outbound calls (50-100 inbound, 60-100 outbound) daily. • Prioritized assigned claims, aiming for a three-day turnaround to enhance customer satisfaction.

United States Postal Service

Jun 2017 – Apr 2021

Staten Island, NY

City Carrier

• Efficiently handled mail routing, sequencing, and delivery along established routes, while adapting to changing weather circumstances. • Safely delivered mail by foot and/or vehicle, collecting charges for postage-due and C.O.D. mail, and obtaining receipts for registered and insured mail. • Maintained mail integrity, signed for mail at the post office, and ensured accurate accounting upon return. • Efficiently delivered 2,000 pieces of mail and 80-100 packages a day, ensuring timely and accurate delivery, while adapting to changing weather circumstances.

Verizon Wireless

Jun 2013 – Apr 2017

Staten Island, NY

Solutions Specialist

• Assisted customers in selecting communication devices, provided billing and plan support, and resolved technical issues for smartphones and tablets. • Managed store inventory, maintained store cleanliness, and ensured compliance with company policies. • Supported store opening and closing procedures and actively contributed to team success. • Consistently reached monthly goals of expanding telephone service by way of adding 26 new lines and facilitating 50 device upgrades.

Education

SUNY Albany

Bachelors of Arts, Communications

Nelson Gutierrez

Technical Recruiter looking to transition into a role in operations.

Skills

Languages