I am a dedicated and multilingual professional with a background in customer service and medical interpretation. My expertise lies in delivering excellent service and communication in both English and Spanish. I possess a strong academic background in marketing and have a genuine passion for teaching.
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Experience
Alorica Inc
Jul 2021 – May 2023
Dominican Republic
Customer service representative
As a Customer Service Representative at Alorica, my role was to maintain a high level of product knowledge and effectively address customer needs, including identifying upselling opportunities. Utilizing a customer relationship management (CRM) system, I recorded and tracked customer interactions, ensuring accurate and timely follow-up. Collaboration with cross-functional teams allowed for the resolution of complex customer issues, delivering exceptional service. I proactively employed forward-thinking strategies to maintain customer satisfaction, addressing needs and resolving concerns. Additionally, I provided valuable assistance to a U.S.-based client, supporting their customers in implementing projects within the restaurant and medical industries.
