Nepoy Diaz Hudierez, Customer Support | Virtual Assistant | Service Dispatch

About

I started my professional career as a customer service representative at one of the biggest BPO here in our city. I worked at Qualfon Philippines for almost 4 years. I am one of the customer service experts who offer the best assistance to customers in terms of technical issues, payment processing, and tracking orders and I also handle managerial phone calls. While working as a customer service representative, I entered the world of home-based jobs. I worked as an Online English Teacher for a company that is based in China. I offer help from kids to adults to improve their English communication skills. This is to prepare them for their desired future in which the English language is most likely required. As part of my professional career, I experienced as a Service Dispatch Agent for one of the well-known offshoring companies here in Dumaguete City. It enhanced my ability to multi-task and quick decision-making. I was given extra tasks as a quality analyst, person of contact, and as subject matter expert. Several merits were received for outstanding performance and worked at Peak Outsourcing for almost 2 years. Currently, I am a Team Leader to a very hard-working team. Our company is based in Australia. My team members are licensed Mechanical Engineers located in different parts of the Philippines. Hello! I am eager to work with you. Time management and product output are my priorities and my only goal is to offer the best care to my clients. Let's plan together and build a good work relationship. Please feel free to contact me! looking forward to hearing from you.

Experience

AB Equipment |24 x 7 Direct

Jan 2021 – Present

Philippines

Virtual Assistant | National Work Allocator | Team Leader

I am hired as a virtual assistant that handles client that has a large business in Australia. The company is heavy equipment where we handle customers all over different states from Australia. Our primary customers are from Kmart, Target, Coles, and Liquorland stores. Responsibilities • Respond on email inquiry. • Building jobs into our system and to schedule to technicians to attend • Accepts inbound phone calls and make outgoing calls.

PEAK Outsourcing Philippines

Apr 2019 – Dec 2020

Philippines

Service Dispatch Agent

Acting as a service dispatch agent in one of the most successful Air conditioning and Generator contractors from the United States, maintaining professionalism and work balance relating to technicians and customers. Responsibilities • Managing emails for the client and responding to the customer in a timely manner these include work request and client requests. • Tracking tickets from the database ensuring not miss an update end-of-day report. • Handling incoming and outgoing phone calls relating to contractors, work order updates, general questions and escalation. • Payment processing for invoices includes new and past due. • Ticket managing, building tickets, dispatching, and updating the status of it.

Qualfon Philippines

Dec 2014 – Sep 2018

Philippines

Customer Service Representative

Acting as an exceptional customer care representative in one of biggest BPO here in the Philippines, this is a successful telecommunication company that is based in US. Keeping customers happy with the service provided. Responsibilities • Handling incoming calls for product inquiries, adding airtime service to phone, activating and deactivating phone services. • Payment processing via credit or debit card from customer and ensuring that their information is secured. • Daily report submitted to our client for tracking purposes. • Customer support relating to phone service including technical trouble shooting and making sure of customer’s satisfaction.

Education

STI

Jul 2014 – Dec 2014

Information Technology, Customer Support

Nepoy Diaz Hudierez

Customer Support | Virtual Assistant | Service Dispatch

Skills

Languages