I have worked in teleperformance Egypt for almost 1Ù¡ yrs now, first as a call center agent in Expedia account then as a supervisor then finally to the HR department as L3 Talent Assessment specialist.
As I have experience when it comes to handling customers as an agent and escalations as a supervisor.
My priority is working from home for this period of my life.
Experience
Teleperformance Egypt
Jan 2016 – Present
Egypt
L3 Talent Assessment specialist
Carrying out Assessment Centres in accordance with TP assessment specifications.
Assessing applicants to determine their suitability for specific types of employment, especially management .
The candidates' personality and aptitudes are determined by a variety of techniques including interviews, group exercises, presentations, examinations.
Creating the necessary interviews scoring cards, group exercises, presentations, examinations, assignments and exams.
Formulating the right criteria and assessments methods according to the job descriptions.
Evaluating the knowledge and skills of the applicants using the corporate forms and techniques.
Developing and creating systems and tools used in the Assessment Centres.
Determines applicant qualifications by interviewing applicants; analysing responses; verifying references; comparing qualifications to job requirements.
Correctly completing all compulsory assessment documentation.
Ensuring evidence provided by applicants is sufficient to meet job requirements
Providing objective feedback to the applicant about performance and achievement
Devising and agreeing on an assessment action plan with the applicant as appropriate
Completing all relevant assessment forms.
Explaining human resources policies, procedures, laws, and standards to staff when applicable.
Creating and Carrying out Assessment Centres for all internal middle management and support function positions in accordance with TP assessment specifications.
