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Nicole Lesso

An Enthusiastic Business technology professional and Customer experience manager

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Intro
Nairobi, Kenya
Customer Relationship Manager at Transcon Properties Ltd
Studied Tax Administration at Kenya School Of Revenue Administration
Studied Business Administration and Information Technology at Jomo Kenyatta University of Agriculture and Technology
Joined February 17, 2022

Skills

Languages

Swahili
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Native or Bilingual
English
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Fluent
About
Result oriented, friendly, enthusiastic, honest, creative and innovative, patient, flexible, outgoing character capable of addressing challenges and provide solutions
Experience
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Transcon Properties Ltd
Nov 2018 – Present
Nairobi, Kenya
Customer Relationship Manager
Addressing customer concerns and placing online advertisements. Sourcing for customers for our product through sales and marketing Preparing weekly customer response reports for management review. Ensuring quality assurance in service delivery and customer sustainability. Ensuring customer satisfaction and quality assurance in service delivery. Providing technical support to subscribed customers. Maintaining proper company resource management and updating asset register.
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Suzan Duty Free
Aug 2018 – Oct 2018
Nairobi, Kenya
Customer Service Representative
Sold shop duty and product accessories. Reconciled daily sales and maintained proper records. Ensured good client and supplier relationships. Collected debts and prepared sales reports.
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Coffee Board Directorate
Mar 2018 – Jul 2018
Nairobi, Kenya
IT Intern
Fixed loose technology hardware within the organization Maintained record and preparing reports on external malware attacks. Assessed user systems operations and reviewed main data storage system. Installed software and other online applications in departmental computers. Provided technical and administrative support to Supervisor
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Samsung Co.Ltd
Jan 2017 – May 2017
Nairobi, Kenya
Sales Executive
Sold and created market for telecoms products. Maintained a proper inventory and smooth supply chain for telecoms products. Liaised with distributors and retailers for efficient distribution. Addressed and maintained good rapport with customers
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Trident Insurance Company Ltd
Sep 2015 – Jan 2016
Nairobi, Kenya
IT & Administration Intern
Undertook underwriting of issuance policies and fixed biometric system. Conducted troubleshooting and maintained ICT hardware material and software content. Provided ICT user training and support to the staff. Facilitated systems’ support, management, and configurations. Provided technical advisory on the ICT Equipment purchases
Education
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Kenya School Of Revenue Administration
Jan 2017 – Jul 2018
Post Graduate Diploma, Tax Administration
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Jomo Kenyatta University of Agriculture and Technology
Sep 2013 – Jul 2017
Bach of Business Information Technology, Business Administration and Information Technology
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