Nicole Joyce Jainga

Customer Service Representative

Message

Intro

Philippines

Customer Care Representative at Carelon Global Solutions

Studied Cooperatives Management at Colegio de San Jose

Joined September 3, 2025

Skills

Languages

English

Advanced

About

I am an experienced Live Chat Support Specialist with 4+ years in customer care and a proven record of consistently meeting and exceeding performance targets. Skilled at handling multiple chats efficiently, while delivering accurate, empathetic, and professional support. Passionate about remote opportunities in customer service, virtual assistance, graphic design and support roles, where I can contribute to positive customer experiences, deliver great result and team success.

Experience

Carelon Global Solutions

Apr 2021 – Present

Iloilo City, Philippines

Customer Care Representative

Verified patient eligibility & benefits Processed reimbursement claims Managed provider requests & inventory Improved processes for efficiency Achieved KPI performance awards

Akamon Foods Inc

Sep 2023 – Jan 2025

Iloilo City, Philippines

Executive Assistant (Part-Time)

Managed payroll & employee records Coordinated schedules & communication Handled data entry & document filing

Carelon Global Solutions

Nov 2023 – Jul 2024

Iloilo City, Philippines

Associate Trainer

Facilitated new hire classes Upskilled tenured associates Prepared daily training reports Led pilot Real-Time Adjustment program

World of Fun

Aug 2019 – Sep 2020

Cebu City, Philippines

Branch Officer

Supervised daily branch operations Managed inventory & sales reports Ensured service quality & customer satisfaction

Transcom Worldwide PH

Apr 2019 – May 2019

Iloilo City, Philippines

Customer Service Representative

Assisted customers with package tracking and delivery concerns. Resolved inquiries promptly while ensuring customer satisfaction. Maintained professionalism and accuracy in a high-volume call environment.

Inspiro

Feb 2018 – May 2018

Iloilo City, Philippines

Customer Service Representative

Handled outbound calls to assist customers with floral and gift orders. Recommended products and processed orders accurately. Consistently met seasonal sales targets in a fast-paced environment.

Education

Colegio de San Jose

Jun 2015 – Apr 2019

Bachelor of Science, Cooperatives Management