Nicoleta Stefan

Customer Service Agent with English and Italian

Message

Intro

Ploieşti, Romania

Studied Law School at University George Baritiu Brasov

Joined September 13, 2022

Skills

About

Hello, My name is Nicoleta, I'm 34 years old, married with 2 daughters. I'm a very active person, I like challenges and to always surpass myself. I've been working as a Customer Service Agent in the past 8 years and I enjoy doing this job as is always testing my skills of working with people and is increasing my patience. This job made me stronger and gave me the possibility to be better every day. I like working in team but also as individual, I enjoy good results and like to prove myself that I can improve my skills each day that passes. I'm a very comprehensive person that always tries to understand the customer's frustrations and always searching for best solutions to meet the customers needs. I'm also a dedicated mother and wife! I love my family and enjoy spending time with them! As hobbies, I have music and travelling. I'm also a singer in a local band that sing at weddings, baptesims or anniversaries/different parties. I enjoy life with all that it has to give!

Experience

Global Remote Services

Jul 2020 – May 2022

Romania

Customer Service Agent

Assisting customers in Italian and English, double skills agent.

CFRO Service

Jul 2019 – Jul 2020

Romania

Commercial Representative

-data input into the system -communication with other departments in Italian -communication with the company's customers

Amazon Italy

Nov 2016 – Jul 2019

Romania

Customer Service Agent

customer support after purchase by chat and email working from home, in Italian

Education

University George Baritiu Brasov

Sep 2006 – Jul 2010

Bachelor's Degree, Law School