nihi olusola, Customer Service Representative

About

Highly motivated and customer-focused professional with 3 years of experience in remote customer service. I am seeking to leverage my excellent communication and problem-solving skills to provide exceptional service and enhance customer satisfaction in a remote customer service representative Role.

Experience

GOF World Resources

Jun 2022 – Present

Remote

Customer Service Representative

Managed a high volume of remote customer inquiries via phone, email, and live chat, maintaining an average customer satisfaction rating of 85%. Demonstrated exceptional product knowledge to assist customers with inquiries, orders, returns, and product troubleshooting in virtual settings. Resolved customer complaints and issues promptly, ensuring swift and satisfactory resolutions in remote work environments. Utilized remote communication tools to escalate complex or unresolved cases to the appropriate department, following up to ensure timely resolution. Collaborated with remote cross-functional teams, including sales and logistics, to ensure seamless remote customer experiences.

Smartnov Africa

Jun 2020 – May 2022

Nigeria, Remote

Customer Support Associate

Provided first-level support to remote customers, answering inquiries, and resolving technical issues related to products and services through virtual channels. Maintained accurate records of remote customer interactions and inquiries using the company's CRM system. Assisted in training remote team members, sharing best practices for handling customer inquiries effectively in virtual work settings. Recognized as a top-performing remote associate for consistently exceeding remote customer satisfaction targets.

Education

Ladoke Akintola University Of Technology Ogbomoso

Nov 2014 – Jun 2021

bachelor of science, Pure and Applied Chemistry

nihi olusola

Customer Service Representative

Skills

Languages