Nikka Estomagulang, Rockstar VA | Customer Support | Social Media Management

About

A Virtual Assistant for 5 years handling different clients providing a high level of commitment to my work. I am a conscientious person who works hard and pays attention to detail. I am flexible, quick to pick up new skills, and eager to learn from others. I value transparency and integrity above all else. I focus on results with both the business and clients' needs as a top priority.

Experience

Organic Always

Aug 2021 – Mar 2022

Remote • Maroubra, Australia

Social Media Manager

· Overall social media management tasks · Content creation and social media moderation · Contacting suppliers and following up with customers · Order modification, order fulfillment, and refunds

SAMARA Bags

Dec 2020 – Mar 2022

Remote • Vancouver, Canada

Client Services Associate

· Overall customer support tasks including email and chat. · Direct communication with the suppliers, shipping assistance, returns, inventory, and any ad-hoc tasks.

G&S Prints Lte Ptd

Jun 2018 – Dec 2020

Remote • Singapore, Singapore

eCommerce Virtual Assistant

• Performed General Shopify Virtual Assistant Task for an e-Commerce dropshipping business • General Customer Service Tasks such as live calls, live chat, and emails • Order fulfillment on Shopify • Loox Reviews

Body and Soul with Kelly Hine

Aug 2019 – Sep 2019

Freelance • Perth, Australia

Community Support

• Project-based • Help with the Launching • Facecebook Moderation and Email Support

AWORK Web Agency

Mar 2019 – May 2019

Remote • Copenhagen Area, Capital Region, Denmark

Ads Manager

• Google Adwords • Optimization of Ads

Teleperformance

Jun 2017 – Jun 2018

4/F SM Annex, Quimpo Blvd. Davao City

Billing and Mobile Tech Specialist

• Answered customer requests or inquiries concerning services and products and communicates resolution to customers • Provided customers with basic technical support assistance, troubleshooting, and testing for mobile data, mobile phone, and mobile SMS. • Enhanced customer retention and satisfaction by providing outstanding and prompt customer services • Handled large volume of customer calls efficiently • Assist in offering great plans, data, and top up & blocking the handset and sim replacement.

Education

Holy Cross of Davao College

Jun 2012 – Apr 2016

Bachelors Degree, Major in Psychology

Nikka Estomagulang

Rockstar VA | Customer Support | Social Media Management

Skills

Languages