Nikolaos Mazarakiotis

About

Experienced Customer Service Specialist capable of tackling a high volume of customer requests and emphasizing on exceptional customer satisfaction. Being able to work in a fast paced environment, organize, schedule and prioritize workload, while making decisions independently and thinking out of the box. Efficiently communicating difficult outcomes, while establishing a high quality customer experience. Positive standpoint, communication skills and team working attitude.

Experience

Pharma Group – Pharmaceutical Distribution

Feb 2021 – Present

Patras, Greece

Client Specialist

Managing customers’ orders, while being in constant contact with the Distribution & Supplies Departments Contacting pharmacists regarding their orders’ processing, the availability of products, returns & other issues in the most efficient and prompt way possible Invoices’ auditing to detect likely billing errors & discrepancies between corporate orders and delivered amounts of pharmaceutical products

Afisorama

Mar 2019 – Feb 2021

Patras, Greece

Customer Service Associate

Communication with customers, orders processing, listing & updating products availability Contacting suppliers and affiliates from Greece/ abroad Managing social media presence

Patras Apartments Rental

Mar 2019 – Feb 2021

Patras, Greece

Host Services Coordinator

Responsible for bookings management, contacting guests & supervising accommodation processes Managing existing booking channels & implementing expansion into new ones In charge of payments monitoring, issuing invoices & accounting data entry Organizing office & executing overall administrative tasks

Intrust Solutions

Mar 2018 – Oct 2018

Patras, Greece

Insurance and Real Estate Broker

Pricing, issuing & renewal of insurance contracts from 13+ insurance companies Daily communication with 25+ customers and affiliates Managing complaints / additional problem solving Account executive of project for clientele expanding by contacting 300+ members of the Medical Association of Patras

Hotel “Byzantino”

Jul 2016 – Dec 2016

Patras, Greece

Front Office & Customer Service Associate

In charge of reservations, guest relations, room services coordination & cash management Maintaining communication with Tour Operators Supporting events management Coordinating supplies Handling clients demands, problems and requests

Education

University of the Aegean

Oct 2014 – Jul 2016

Master in Business Administration (MBA) / Specialization: Operations Management

University of Ioannina

Oct 2007 – Mar 2013

Greek Philology

Nikolaos Mazarakiotis

Skills

Languages