Ninotchka Vyent Benitez, Business Development | Account Management | Partnershios

About

With over a decade of experience in business development, client acquisition, account management and customer service, I have worked with diverse industries – Health Insurance, Hospitality, and EdTech handling local and multinational clients, from individual to group, enterprise, and corporate accounts. In my current role as an International Health Insurance Advisor, I help clients navigate benefits of the package programs while ensuring this is complaint to their travel requirements and standards via online meetings, calls, chat support, and exchange of emails. Part of my role is also to check and revisit existing clients for any help or upgrade needed once subscription is near its expiry. I engage both in client acquisition, account management, as well as partnerships - moderating affiliate programs and payouts for the company. The tools I'm currently using involves HubSpot, Jira, Slack, Notion, and Google Workspace that enable me to manage accounts efficiently and deliver tailored solutions to the clients. Additionally, I enjoy connecting with people in a global team as there is a lot to learn working in a remote set-up.

Experience

Genki UG

May 2024 – Present

International Health Insurance Advisor

• CLIENT ACQUISITION: Client acquisition for digital nomads and corporate clients – includes presentation of travel health insurance and international health insurance depending on the clients’ needs • CRM and TOOLS: Uses HubSpot, Jira, and Google Workspace for leads, contacts, and contracts • ACCOUNT MANAGEMENT: Account Management including customer service, hand over to customer support, handling of rejections/claims and reactivation of old leads for acquisition • MARKETING/ PARTNERSHIPS: Partnerships Management, processing of payouts, admin tasks, data entry • SOCIAL MEDIA: Promotes Genki through social media platforms and events management

Travelline Asia Pacidic

Oct 2022 – Jun 2023

Business Development Manager

• LEADS GENERATION: Generated leads to target hotels, resorts, apartments, and villas across the Philippine market • CONTRACT NEGOTIATION & CLIENT ACQUISITION: Presented packages and prepared contracts tailor-fit to the business • ACCOUNT MANAGEMENT: Account Management including customer service, hotel invoices, and project management timelines to making properties live • MARKETING: Attended expo and exhibitions to promote and represent TravelLine, promoted software via social media platforms • SATURATION: Planned business trips to target hotels in major cities and vacation areas • TOOLS: Used Bitrix CRM for generation of leads, contacts, and contracts

OYO TECHNOLOGY AND HOSPITALITY PHILIPPINES, INC.

Feb 2021 – Sep 2022

Senior Business Development Manager

• LEAD GENERATION AND ACQUISITION: Generated leads to target hotel partners (including generating leads, cold calling, pitching, negotiating/ensuring signing of contracts and addendum) • QUALITY MANAGEMENT: Ensured partnered hotels fit the OYO Global Standards (ocular inspection and recommendations for improvement for the property) • ONBOARDING: Onboarding hotel partners – including staff training and hotel management to maximize software use • OPERATIONS: Supply chain – ensured partnered hotels are getting revenue and maintaining occupancy rates • ACCOUNT MANAGEMENT: Account Management including customer service, client retention, monthly, quarterly and annual reports, and project management • TRAINING: Coached and trained Business Development Managers for pitches and sales presentations • TOOLS: Used Orbis software, social media, Google Workspace to maintain and update sales pipeline for sales forecasting and account management

ENGADIN CORPORATION - Edukasyon.PH

Apr 2019 – Jul 2020

Partnerships Manager

• LEADS GENERATION: Generated leads to target local and international school partners (including generating leads, cold calling, pitching, negotiating/ensuring signing of contracts, billing, collecting payments) • CLIENT ACQUISITION: Presentation to local and international schools, contract preparation and contract signing • ACCOUNT MANAGEMENT: Account Management including client retention, customer service, annual reports, and project management • METRICS/KPI: Reached acquisition revenue targets as assigned by the company within a specific time period • PARTNERSHIPS: Senior High School partnerships and Career programs conducted connecting students to Universities and Colleges • CRM and TOOLS: Used HubSpot, Google Workspace to maintain and update the sales pipeline in a timely manner

WETALK LANGUAGE CENTER

Feb 2017 – Dec 2018

Sales and Marketing Executive

• CLIENT ACQUISITION (B2B): Conducted business partnerships in International and Local Schools and conducted business presentations for corporate partnerships • CLIENT ACQUISITION (B2C): Conducts sales presentations for potential customers • ACCOUNT MANAGEMENT: Managed new and existing clients, in-charge of client retention and packages upgrades for loyal customers • SOCIAL MEDIA: Handled and created content for social media and company events • MARKETING: Facilitated preparation of promotional marketing materials for exhibit booths and expos, attended expos to increase exposure of company in the market

PRU LIFE U.K.

Apr 2016 – Dec 2018

Financial Consultant

• Licensed Financial Consultant • LEADS GENERATION: Offered life insurance policies to potential clients • CLIENT ACQUISITION: Conducted sales calls, booth exhibits, and saturation for possible client • SOCIAL MEDIA MARKETING: Created digital media posts to promote the company • CRM and TOOLS: Used Google Workspace, Canva, Microsoft Office

ABS-CBN Corporation (TV Production)

Apr 2016 – Sep 2016

Brainstormer Trainee

• STORY CONCEPTS: Created story concepts, characterization, and pitching for Star Creatives • CREATIVITY: Contributed in story flow and characterization for Star Creatives Teleserye • TRAINING: Attended Basic Storytelling for TV Production under the Sir Ricky Lee • TV PRODUCTION: Attended TV Production training sessions of ABS-CBN University

Immunization Partners in Asia Pacific (IPAP) - NGO

Oct 2014 – Jun 2015

External Communication Assistant

• EVENTS COORDINATION: Conducted and organized Immunization conferences local and international • MARKETING: Manned booths in various medical conferences for promotion of Immunization conference • PARTNERSHIPS: Responded to written inquiries of various pharmaceutical companies, Universities, and NGOs, Partnership Engagement • COMMUNICATION: In-charge of writing newsletters for IPAP publication

XEROX, The Benefit Wallet (Healthcare Savings Account)

Jun 2014 – Sep 2014

Customer Care Assistant Senior

• CUSTOMER SERVICE: Answered calls and inquiries from US-based employees • TRAINING: One Month Training (Accent Neutralization Training & Test : PASSED and Oral Readiness Assessment Test: 91%) • HEALTHCARE TRAINING: Discussed OBAMA HEALTHCARE, BUSINESS CODE OF CONDUCT, LEGALITIES OF MEDICAL POLICIES, and difference between PHILIPPINE HEALTHCARE AND US HEALTHCARE

PACIFIC CROSS INSURANCE, INC.

Feb 2013 – Aug 2014

Account Executive

• LEADS GENERATION: Client Prospecting, Telemarketing – cold calling, area saturation, booth expos • CLIENT ACQUISITION: Presented medical health plans, explained contracts, and sold medical insurances/health policies • PARTNERSHIPS: Contacted several hospitals and events for possible partnerships • MARKETING: Manned several booths in hospitals. medical centers, and health-related events to find possible clients

Education

University of the Philippines

Jun 2008 – Apr 2012

Bachelor of Science, Public Health

University of the Philippines High School in Iloilo

Jun 2004 – Apr 2008

High School

Ninotchka Vyent Benitez

Business Development | Account Management | Partnershios

Skills

Languages