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Nisha Saini

Customer Service Representative

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Intro
India
Joined May 14, 2025

Skills

Languages

English
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Fluent
About
Dynamic and highly organized Lead Cabin Attendant with over 6 years of experience, including 3 years in frontline leadership roles focused on customer service, team management, and operational oversight. Proven ability to resolve complex customer concerns, manage schedules, and coordinate logistics in high-pressure environments. Skilled in remote communication, tech tools, and team coordination. Now seeking to transition into a Customer Service Representative role, where I can apply my service expertise, leadership, and operational awareness in a flexible, remote setting.
Experience
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Indigo Interglobe Aviation
Mar 2018 – Sep 2024
Lead cabin Attendant
Led and coordinated cabin crew teams of 4–6 members on domestic and international routes, ensuring smooth inflight operations and customer satisfaction. Acted as primary point of contact between passengers and flight deck crew; managed escalations with professionalism and poise. Oversaw inventory and catering logistics, monitored stock discrepancies, and ensured compliance with airline and aviation safety regulations. Scheduled team rotations, conducted onboarding training, and tracked attendance/performance of junior attendants. Conducted passenger verifications, responded to emergency situations, and carried out welfare checks during irregular operations. Liaised with ground staff for baggage issues, delays, and customer recoveries; documented incidents for internal reporting.