Dynamic and highly organized Lead Cabin Attendant with over 6 years of experience, including
3 years in frontline leadership roles focused on customer service, team management, and
operational oversight. Proven ability to resolve complex customer concerns, manage
schedules, and coordinate logistics in high-pressure environments. Skilled in remote
communication, tech tools, and team coordination. Now seeking to transition into a Customer
Service Representative role, where I can apply my service expertise, leadership, and
operational awareness in a flexible, remote setting.
Experience
Indigo Interglobe Aviation
Mar 2018 – Sep 2024
Lead cabin Attendant
Led and coordinated cabin crew teams of 4–6 members on domestic and international
routes, ensuring smooth inflight operations and customer satisfaction.
Acted as primary point of contact between passengers and flight deck crew; managed
escalations with professionalism and poise.
Oversaw inventory and catering logistics, monitored stock discrepancies, and ensured
compliance with airline and aviation safety regulations.
Scheduled team rotations, conducted onboarding training, and tracked
attendance/performance of junior attendants.
Conducted passenger verifications, responded to emergency situations, and carried out
welfare checks during irregular operations.
Liaised with ground staff for baggage issues, delays, and customer recoveries;
documented incidents for internal reporting.
