I am an experienced customer support specialist with over 6 years in the edtech, fintech and e-commerce industries.
I have experience in building strong relationships with clients to understand their needs and provide tailored solutions. I collaborate with cross-functional teams, such as sales, marketing, and product development, to ensure a seamless customer experience. I ensure to drive customer satisfaction and retention by proactively identifying and addressing any issues or concerns. I am experienced in email, live chat and working fully remote in a Saas industry.
I am continuously seeking opportunities to improve processes and optimize outcomes for both the customer and the company.
