Nneoma Ijioma

About

Customer service is the new marketing! If you need a professional who would guarantee an exceptional customer service experience to your customer, you are in luck! I specialize in customer service, telesales, technical support, and customer care. Familiar with major customer service software, and conflict resolution and possess a positive attitude. I am passionate about building strong customer relationships, driving brand loyalty, increasing customer engagement, and providing necessary assistance which would lead to customer retention and growing the clientele. My skills: Excellent verbal and written communication Outstanding customer service Attention to details Empathy Problem-solving Negotiation Self-management Telesales Chat support Administrative Familiar with Salesforce, Zendesk, Freshdesk, Hubspot, Zoho, and Live Agent Familiar with Canva Familiar with Slack, Microsoft Teams, Skype, Zoom, and Loom Familiar with Trello, Asana, Airtable, and

Monday.com

Familiar with Microsoft Office and G Suite Quick learner

Experience

Bridge Digital

Jun 2020 – Present

Lagos

Customer Service Representative

Handle 250+ inbound calls per week, answering customer inquiries and resolving issues Created 10 customer service scripts used to interact with customers Recognized as a top call center agent with above-average satisfaction rates on monthly customer service surveys Resolved customers' complaints in less than 24 hours, reducing the likelihood of negative reviews by 70% Respond to emails and queries.

PayFlexi

Dec 2019 – Jun 2020

Remote

Chat Support Agent

Provided accurate and timely information to customers' queries Properly directed inbound chat queues to improve call flow Worked with the Live Support and diligently completed all assigned tasks Provided information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken Assisted customers with customer service and technical support with existing products and orders. Multitasked between multiple customers and computer screens

Jumia Nigeria

Oct 2018 – Dec 2019

Lagos

Vendor Relationship Associate

Provides advisory services to vendors. • Managed 80-100 outbound calls leading to 90% Vendor satisfaction. • Consistently achieved 105% each month and earned Best Sales Agent for 5 consecutive months • Coordinated and served as a main point of contact for all matters related to the vendors; thereby establishing relationship with over 1000 business owners. • Skillfully demonstrated tact and diplomacy while developing superb judgement in pacifying irate vendors and resolving their complaints. • Promoted the company’s goodwill through effective interpersonal relationship with vendors. • Assisted Vendors with sourcing decisions using current consumer trends thereby increasing the number

Labcon health and maternity clinic

Jun 2016 – Dec 2018

Administrative and Finance Officer

Led day to day administrative activities. Effectively organized time, space and resources to balance workloads. Regularly collated and disseminated information to colleagues. Maintained and kept files on patient's records.

Education

University of Lagos

Jun 2019 – May 2021

Masters of Science (In-view), Mass Communication

Renaissance University

Oct 2010 – Jun 2014

Bachelor of Science, Mass Communication

Skills

Languages