I am an enthusiastic, self-motivated, reliable, responsible and hard working person.
I am a mature team worker and adaptable to all challenging situations.
I am able to work well both in a team environment as well as using own initiative.
I am able to work well under pressure and adhere to strict deadlines.
Experience
Vodacom
Aug 2019 – Present
South Africa
Contact centre agent
Provide technical support and advice to customers. Troubleshoot and diagnose fibre optic systems. Maintain records of all
fibre optic systems. Ability to read and interpret technical documents. Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. Serves customers by providing product and service information and resolving product and service problems
Assisting customers with their account and outstanding amounts and resetting connectivity,giving them bank account to pay
in to and their reference numbers
Checking customer line speed and configuring customer router also rebooting it on our side and tracking customers sales
orders and creating service request for queries we can not solve on our side. Troubleshooting router, helping with installation of fibre and activating services for customers
Advising customers about their account statement and amount due. Troubleshooting ONT and Router reprovision, restore services,sending ping, rebooting router,changing password and adding
parameters or configuring router Check line status resume suspended lines
Changing line speed and contacting bitstream regarding ticket number for fibre link down.
