I had extensive work experience assisting Relationships Manager for 11 years serving US clients with high level of accuracy and confidentiality of information.
Below are my day to day responsibilities for admin works:
- Answer emails and do follow up calls especially for escalations and urgent concerns
- Email and Calendar Management and appointment setting
- Data Entry and Analysis of Team's Key Performance Indicators
- Assist Human Resource concerns and System Issues
Customer Service tasks:
- Assisted customer inquiries like product recommendation and checking availability of the item, placing of orders, tracking of shipments or deliveries, setting up appointments for in-home or in-store drop off, follow up for backorders thru email or phone, including refunds, anything concerning their orders.
For Team Management:
- Managed day to day operations and closely monitored the performance of direct reports; analyzed patterns and trends of top wins and opportunities of the business; created action plan and provide consistent coaching to associates to ensure that we exceed the expectations and Performance Indicator set by the client.
I am extremely organized, solution-oriented, and values time-management. I am willing to be trained and pay attention to detail so feel free to walk me through with other admin tasks.
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Experience
Teletech
Nov 2010 – Jan 2020
Team Lead
- Managed day to day operations and closely monitored the performance of direct reports; analyzed patterns and trends of top wins and opportunities of the business; created action plan and provide consistent coaching to associates to ensure that we exceed the expectations and Performance Indicator set by the client
- Represented as the point of contact for escalations and urgent concerns; gathered the needed data/reports and provided timely updates to the client thru email, phone or skype/zoom meeting
-Handled administrative matters including managing calendars and appointments, minutes of meeting and screening or validation of applicants to be endorsed in Operations
- Facilitated trainings if needed for uplearning, conducted team huddles for business updates, brainstorming, open-forum and activities to sustain positive work environment.
- Mentor aspiring leaders thru Build/Personal Development Program and provided on-boarding for newly hired supervisors
