Noemi Canlas, Customer Service Representative

DCX

May 2024 – Dec 2024

Angeles, Pampanga PH

Quality Admin

I review pictures, documents, and chemistry data to spot any irregularities, ensuring everything meets safety standards and protocols. I work closely with technicians to make sure they follow the correct procedures and communicate with team members or clients via email when something falls outside the set parameters. Throughout the day, I compile and update spreadsheets, send reports, and track completed tasks using CRM and other tools. I make sure to apply my knowledge effectively to keep processes running smoothly and maintain accuracy in all my work.

TELEPERFORMANCE

Nov 2020 – May 2024

Angeles, Pampanga PH

Subject Matter Expert / Technical Support

I help users troubleshoot and resolve issues with their device’s software and hardware, ensuring they get the best experience with our products and services. I guide new customers through using our products, explaining solutions step by step with patience and a personalized approach. I also support my team by assisting with challenging customer inquiries, handling escalations, and sharing in-depth knowledge to help with complex issues. Beyond that, I look for ways to improve processes, suggest solutions to make the team more efficient, and assist in training to ensure everyone is set up for success.

Tata Consultancy Services

May 2019 – Oct 2020

Angeles, Pampanga PH

Customer Service Representative

Yell: I help businesses build, manage, and optimize their digital marketing programs to enhance their online presence. This includes setting up and updating business profiles, addressing questions about directory services, account management, billing, and technical issues. I also guide businesses through paid advertising options, ensuring they maximize their visibility and get the most out of the platform. Additionally, I assist users with navigating the Yell platform, troubleshooting login issues, and understanding analytics to improve performance. Optus: I provide technical support over the phone, ensuring customers receive clear and effective solutions while maintaining a high level of professionalism. I work to meet customer service and sales goals, offering product recommendations and upselling where appropriate. My role also requires flexibility, handling claims, technical support for multiple clients, and performing additional tasks as assigned by management.

Teletech

Nov 2016 – Jan 2019

San Fernando, Pampanga PH

Customer Service Representative

I provide effective solutions to customer inquiries, manage accounts, recommend products, and assist with past-due balances to build strong relationships. With a ‘can-do’ attitude, I deliver exceptional service while continuously developing my skills. I also mentor new agents, conduct training, review interactions for accuracy, and identify improvements to enhance team performance and customer satisfaction.

Noemi Canlas

Customer Service Representative

Skills

Languages