Hey there! My Name is Anne —a multitasking mom of three, coffee lover, and your go-to girl for all things support and strategy.
With over 10 years of experience in customer service managing multiple accounts, plus 2 years as an HR admin assistant, I’ve mastered the art of keeping things organized and people happy.
These days, I’ve stepped into the creative world as a Social Media Virtual Assistant specializing in real estate marketing—handling content creation, scheduling, branding, email and calendar management, lead generation, and more.
I’m passionate about helping businesses shine online and help make their everyday life less dramatic.
So, if you’re looking for someone who’s flexible, enthusiastic, fun, and has a strong can-do attitude—hire me! I’d love to partner with you and help make your day-to-day smoother and more successful.
Experience
NOLA Real Estate Marketing and Photography
Sep 2024 – Present
Social Media Virtual Assistant
Administrative Support & Scheduling: Coordinate
photo shoot appointments, manage calendars,
update client records, and assist with marketing
tasks, ensuring smooth operations and timely
delivery of services.
Client Communication & Lead Management:
Manage inquiries from real estate agents and
property owners, respond to messages, and
nurture relationships to convert leads into
bookings for photography services.
Social Media Strategy & Content Creation: Design
and schedule eye-catching social media posts
showcasing real estate photography, property
highlights, and behind-the-scenes content to drive
engagement and attract potential clients.
American Express
May 2023 – Sep 2024
BGC Taguig
Collection Specialist
Managed high-value accounts, monitoring and
collecting past-due balances while ensuring
compliance with regulatory standards.
Negotiated payment arrangements and
settlements with customers, maintaining a positive
relationship to reduce delinquency rates.
Analyzed credit and spending patterns to assess
risk and recommend account adjustments or
escalations for further action.
JP Morgan Chase
Apr 2019 – Jul 2022
BGC Taguig
Collection Specialist
Managed delinquent mortgage accounts, collaborating
with borrowers to create tailored payment plans and
mitigate foreclosure risks.
Reviewed loan terms and financial documents to
assess repayment ability, ensuring adherence to legal
and regulatory requirements.
Communicated regularly with homeowners to resolve
payment issues and maintain updated account
statuses, reducing delinquency rates.
Accenture
Aug 2015 – Apr 2019
Mandaluyong City
Customer Service Representative
Coordinated with field technicians to schedule service
appointments, ensuring timely resolutions to customer
issues.
Provided real-time support by relaying diagnostic
information and troubleshooting steps between
technicians and customers.
Maintained detailed records of service calls, updates,
and technician reports to ensure accurate follow-up and
efficient service delivery
Convergys
Jul 2014 – May 2015
Ayala Philippines
Fraud Analyst
Monitored and analyzed credit card transactions to
detect and prevent fraudulent activity, using advanced
fraud detection tools.
Investigated suspicious account activity, contacting
cardholders to verify transactions and taking immediate
action to mitigate losses.
Collaborated with internal teams and law enforcement to
resolve fraud cases, ensuring compliance with industry
regulations and security protocols.
BACPRINT Manpower Agency
May 2012 – May 2014
Makati City
HR Admin Assistant
Assisted with recruitment processes, including scheduling
interviews and coordinating candidate communications.
Managed employee records and ensured accurate
documentation of onboarding, benefits, and compliance
paperwork.
Supported HR team with day-to-day administrative tasks,
such as maintaining calendars, preparing reports, and
organizing meetings.
Education
University of Makati
Jul 2010 – May 2015
Bachelor of Integrated Arts and Journalism, Communication