Noemie Anne Miranda, Social Media Manager / Virtual Assistant

About

Hey there! My Name is Anne —a multitasking mom of three, coffee lover, and your go-to girl for all things support and strategy. With over 10 years of experience in customer service managing multiple accounts, plus 2 years as an HR admin assistant, I’ve mastered the art of keeping things organized and people happy. These days, I’ve stepped into the creative world as a Social Media Virtual Assistant specializing in real estate marketing—handling content creation, scheduling, branding, email and calendar management, lead generation, and more. I’m passionate about helping businesses shine online and help make their everyday life less dramatic. So, if you’re looking for someone who’s flexible, enthusiastic, fun, and has a strong can-do attitude—hire me! I’d love to partner with you and help make your day-to-day smoother and more successful.

Experience

NOLA Real Estate Marketing and Photography

Sep 2024 – Present

Social Media Virtual Assistant

Administrative Support & Scheduling: Coordinate photo shoot appointments, manage calendars, update client records, and assist with marketing tasks, ensuring smooth operations and timely delivery of services. Client Communication & Lead Management: Manage inquiries from real estate agents and property owners, respond to messages, and nurture relationships to convert leads into bookings for photography services. Social Media Strategy & Content Creation: Design and schedule eye-catching social media posts showcasing real estate photography, property highlights, and behind-the-scenes content to drive engagement and attract potential clients.

American Express

May 2023 – Sep 2024

BGC Taguig

Collection Specialist

Managed high-value accounts, monitoring and collecting past-due balances while ensuring compliance with regulatory standards. Negotiated payment arrangements and settlements with customers, maintaining a positive relationship to reduce delinquency rates. Analyzed credit and spending patterns to assess risk and recommend account adjustments or escalations for further action.

JP Morgan Chase

Apr 2019 – Jul 2022

BGC Taguig

Collection Specialist

Managed delinquent mortgage accounts, collaborating with borrowers to create tailored payment plans and mitigate foreclosure risks. Reviewed loan terms and financial documents to assess repayment ability, ensuring adherence to legal and regulatory requirements. Communicated regularly with homeowners to resolve payment issues and maintain updated account statuses, reducing delinquency rates.

Accenture

Aug 2015 – Apr 2019

Mandaluyong City

Customer Service Representative

Coordinated with field technicians to schedule service appointments, ensuring timely resolutions to customer issues. Provided real-time support by relaying diagnostic information and troubleshooting steps between technicians and customers. Maintained detailed records of service calls, updates, and technician reports to ensure accurate follow-up and efficient service delivery

Convergys

Jul 2014 – May 2015

Ayala Philippines

Fraud Analyst

Monitored and analyzed credit card transactions to detect and prevent fraudulent activity, using advanced fraud detection tools. Investigated suspicious account activity, contacting cardholders to verify transactions and taking immediate action to mitigate losses. Collaborated with internal teams and law enforcement to resolve fraud cases, ensuring compliance with industry regulations and security protocols.

BACPRINT Manpower Agency

May 2012 – May 2014

Makati City

HR Admin Assistant

Assisted with recruitment processes, including scheduling interviews and coordinating candidate communications. Managed employee records and ensured accurate documentation of onboarding, benefits, and compliance paperwork. Supported HR team with day-to-day administrative tasks, such as maintaining calendars, preparing reports, and organizing meetings.

Education

University of Makati

Jul 2010 – May 2015

Bachelor of Integrated Arts and Journalism, Communication

Noemie Anne Miranda

Social Media Manager / Virtual Assistant

Skills

Languages