As a skilled communicator and problem-solver with 4+ years of experience ensuring outstanding customer service within high-volume call centers, I possess a wide range of knowledge and expertise that will allow me to contribute toward the success of your company.
My background includes successfully enhancing customer response strategies and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing a wide variety of customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction.
My proven dedication to optimizing customer service and sales success—along with my exceptional interpersonal, analytical, and time management talents—will contribute immensely to the success of your company.
Apr 2015 – Present
South Africa, Durban
Customer Service Representative
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.