Normallah Panganting

Data Entry/Customer Service/Quality Analyst support

Message

Intro

Naga, Philippines

Associate Manager at Sutherland

Studied Entrepreneurship at Universidad De Sta Isabel

Outsourcing/Offshoring

Joined July 12, 2022

Skills

Languages

English

Advanced

About

I have over 12 years of experience in the BPO industry. I have been a customer service representative/tech support, quality auditor and team leader. My primary skills are customer support- live chat, inbound or outbound phone support, order processing, and administrative assistance - data entry/data management. I am adept with software such as Microsoft Excel, Word, Power Point, Google Drive and Salesforce. Currently, I am working as a team leader and managing 19 consultants who handles any Amazon Payments, Retail queries about SBA, FBA, MPM items, refund, charges and Prime concerns. I focused primarily in coaching that will develop frontline’s skills & knowledge. I also analyze performance through data gathering and analysis to see areas for improvements. I can guarantee that I am a 100% reliable, responsible and dependable individual that takes my duties and responsibilities seriously and ensure to always exceed my employer's expectations and meet deadlines. And my objective is to be part of a cluster of talent wherein I can showcase my skills and knowledge that can contribute to the success and growth of your business.

Experience

Sutherland

Oct 2017 – Present

Philippines

Associate Manager

Education

Universidad De Sta Isabel

Jun 2011 – May 2016

Bachelor of Science in Entrepreneurship , Entrepreneurship